Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a business package but it was for 30 days and then I ended it because if offered no value. The company has charged me every single month since March 19, 2024. When I canceled, it cancelled my account and there’s no way to contact them. I had no idea that I was getting billed after cancellation. California requires notification to all recurring billing and none has been provided. I receive nothing from them and haven’t since I canceled back in April 2024.

  Business Response

  Date: 10/01/2025

  Dear Stacey,
  
  Thank you for reaching out and sharing your concerns. We appreciate your feedback and want to address the issues you’ve raised directly.
  
  We understand your frustration about the billing situation, so we’d like to provide some clarity on how our process works. When you signed up for our Premium membership, the subscription agreement included recurring billing that continues until it is canceled by the user. While you mentioned canceling your subscription in April 2024, our records indicate that the subscription remained active, which is why billing continued.
  
  Our customers have full control over their subscriptions through their account settings, where cancellations can be made at any time. Additionally, we’ve made our support team easily accessible via our website and platform to assist with any account or billing concerns, including cancellation confirmations.
  
  It’s important to note that your subscription remained active until a recent chargeback was filed for your most recent payment. We continued to provide full access to the platform and all its features throughout this period. Furthermore, your chargeback was reviewed, and the decision was made in our favor by your bank, as they determined the charge was valid.
  
  Sincerely,
  The Wealthy Affiliate Team
  

  Customer Answer

  Date: 11/01/2025

   I am rejecting this response because:
  1- I do not have access to an account to stop any recurring payment since I ended the agreement in April. I can’t sign in and it does not accept my email address as a customer, which proves I ended this relationship in April  

  2 - the bank reversed the charge back which was re-billed to me in December because of the other charges that have been happening since March 

  I want the verification to have this relationship ended. I can’t access any account to do so. I have tried to email. No replies. 

  Business Response

  Date: 20/01/2025

  Hello,

  Yes, your recurring billing has been cancelled and will not renew.  We apologize for any misunderstanding - as mentioned in previous communication, your recurring billing was not stopped in April 2024 as you have stated.  We have no record of any cancellation in our platform access logs.

  Best Regards.

   

  Customer Answer

  Date: 21/01/2025

   I am rejecting this response because:

  I would like to emphasize that upon canceling, I lost access to the service entirely. My account was no longer recognized on your platform, and I was unable to log in or utilize any features of the service. This lack of access clearly demonstrates that my subscription had been terminated on your end.
  
  If the company insists that my account was still active during this period, I request proof of account access and activity from April onward.

   

  
  Specifically, I request:
  1.Login or usage logs for my account showing any activity.
  2.Evidence that the account remained accessible to me while charges were incurred.
  
  Additionally, I have come across several posts on public forums, such as Reddit, where others have reported similar issues with this company, including being charged after canceling and losing access. This suggests a broader pattern of questionable billing practices.
  
  I ask for this matter to be resolved promptly, including a full refund for the charges incurred after I lost access to the service.