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Business Profile

Business Coach

Change Lives Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 8th, 2022 an advertisement came across my ********* that promoted an academy that would teach me how to become an online fitness coach. I briefly spoke with the owner and explained to him I had no prior coaching experience and he reassured me I would be fine and that my needs would be taken care of within his academy. So I subscribed paying a total of $500 USD which was a recurring monthly subscription with the option to cancel within 60 days if I was unhappy with the services delivered to me. At the time I was away working very long hours so I didn't get the chance to go over the academy's course content until sometime in mid-November of 2022 after paying a total of $1000 USD. On the 17th of November 2022, I contacted them to cancel my subscription as it was still within the 60-day period they allowed for cancellation. I reached out to the company in an attempt to have my funds returned as I did not feel I received the product that was marketed to me as there was absolutely no training on fitness coaching or nutrition whatsoever. All of the content is marketing-related content and there are also no quizzes, exams, or any way to measure progress/success. Majority of the content in the academy is past live streams from their ************** which being a member of was also a part of the subscription-based service. Upon signing up I was met with a slide on the signup pdf that states if I was unhappy I could cancel within 60 days and that they would even send me an extra $20 for pizza so I could say I got my money's worth that time I worked with them leading me to believe I would be refunded. I reached out to them numerous times and even 1 of the owners directly and that was not the case. As the services I received are not what was marketed to me and I was assured by the owner my needs would be met I would like a refund in full for the 2 months I paid totaling $1000 USD. I would also like them to remove the misleading slide from the signup pdf.

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