Hot Tub Parts
Hot Tub EssentialsAbout
About This Business
Years in Business: 25
Business Details
- Local BBB:
- BBB serving Mainland British Columbia
- BBB File Opened:
- 4/5/2012
- Business Started:
- 1/3/2000
- Business Incorporated:
- 1/3/2000
- Type of Entity:
- Corporation
- Business Management:
- Mr. Clayton Budney, Owner
Additional Contact Information
- Principal Contacts
- Mr. Clayton Budney, Owner
- Customer Contacts
- Mr. Clayton Budney, Owner
- Additional Phone Numbers
- Other Phone: (778) 797-0120
Additional Information
- Payment methods
- Visa, MasterCard & Paypal
- Refund and Exchange Policy
- All products sold by Hot Tub Essentials come complete with the manufacturer’s warranty.
H.T.E. will reimburse for return ground shipping and pay for replacement shipping on warranty claims within the first 14 days of delivery, unless it is determined the product is fine (user error or other parts in your spa were causing the issue).
Customers are responsible for return and replacement shipping after 14 days.
A warranty issue does not entitle customers to a refund or a new part. The manufacturer will decide to repair or replace the item at their discretion.
If customers need to return an item you purchased from Hot Tub Essentials, please contact us for a return authorization number. The following conditions apply:
Please email or phone customer service for a return authorization number. Items shipped back without a return number will not be accepted.
We will provide instructions on where and how to send items back.
We must receive returned items within 30 days of purchase.
Customers are responsible for safe shipping of returned products, so please make sure the item is adequately packaged and insured.
Products must be in new, re-salable condition, without cosmetic or other damage. Please understand this, as we will never sell used or damaged products.
Special orders, hot tub covers, and items that have been installed are not returnable.
Original shipping charges and return shipping costs will not be refunded. If you received free shipping when you bought the item, we reserve the right to charge the actual shipping cost.
Products can only be returned if they have not been installed and are in new condition. Returned items are subject to a 10% re-stocking fee ($5.00 minimum). - Business Categories
- Hot Tub Parts, Hot Tub Supplies
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