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Business Profile

Collectibles

Theory Sabers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/14/24 i placed order #ORD660011762 with theory sabers, on 11/22/24 i received a email from theory sabers stating my order was on the way, when i clicked the provided tracking number it stated: Shipment information received, Wednesday, November 20, 2024 at 4:47 PM (UTC +08:00), ********* - *************, *****. On 11/25/24 after no tracking updates or movement i contacted theory sabers who said, "At this time, we are experiencing a delay in shipping and tracking on all orders being updated. We are working diligently on resolving this issue and your order should be expected to update and begin moving within the next few days." 3 days later 11/28/24 after no movement on the order, i emailed again and received: "I checked with our distributor regarding your order and had the feedback that it will start moving in several days." it is now 11/30/24 and the order has still yet to move or actually be shipped. this is unacceptable considering the price i paid and the fact that i received a email stating "your order is on the way" 8 days prior.

    Business Response

    Date: 13/12/2024

    Hello,

    I am writing to provide an update regarding the case involving our customer, ***** ********. I am pleased to inform you that the matter has been fully resolved.

    Due to some technical issues with the initial tracking number, we provided Mr. ******** with a new tracking number on Tuesday, December 10th, at 11:20 PM EST. The updated tracking details confirmed that the package was delivered to the recipient on Thursday, December 12th, at 2:35 PM. Following this, the customer has withdrawn their prior claim through ******* To ensure transparency and alignment, we have documented our recent interactions with Mr. ******** and retained screenshots verifying the delivery.

    We hope to provide as much information as needed to help ensure a clear and efficient resolution to this matter. Please let us know if there is anything further we can assist with or if additional documentation is required.

    Thank you for your time and support.

Theory Sabers is NOT a BBB Accredited Business.

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