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Business Profile

Extended Warranty Contract Service Companies

The Walker Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

This profile includes complaints for The Walker Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Walker Group has 2 locations, listed below.

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    • The Walker Group

      300 1455 Bellevue Ave West Vancouver, BC V7T 1C3

    • The Walker Group

      PO Box 91880 West Vancouver, BC V7V 4S4

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ********* washer (Model **********) and dryer in April 2022, on October 27th, 2023, my washing machine broke down. Finally, on Monday Nov. 6th, 2023 a repairman came and determined that the engine and motherboard were broken, and they both needed to be replaced! I was utterly shocked that a machine, which is a year and a half old and used regularly but not excessively, had 2 main equipment faults (an engine and motherboard). The repairman simply said that he would need to order the parts and that another technician would return to do the repair. He estimated the timeframe to be approximately one week, or more. After a week of having to incur out-of-pocket expenses to use a laundromat to launder my family's dirty clothes, I began calling the Walker Group once again to get some insight about the timeline for repair. No one can give me a timeframe. I receive no callbacks, no emails, no indication that my file is being worked on. Today is the 28th day into this process and still no washing machine access! Imagine my frustration when I call the warranty company day in and day out with the same outcome, we are waiting on the parts from the manufacturer, Whirlpool, or there are no new developments on your file without any indication about how much longer I will be waiting or if there will be any restitution about expenses incurred due to this issue. Furthermore, when I ask to speak with a supervisor at the warranty company, the representative very rudely said on November 17th, 2023 that the call center does not have any. How is that possible? * ** ********* ************ *** ********** **** ** *** ***** ** **** ******* *** * **** ******** ****** ** ******* **** ** ******* *** ** *** *** ** ******** ****** *** **** * ******* ***** ***** Furthermore, if it is longer than 3 months, again the Walker Group will NEVER care that I am without a washing machine! In a world where customer ********************** and customer satisfaction are at the forefront of business goals, this behaviour is uphauling. SHAME ON THE WALKER GROUP!

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The walkers group is the company that provides a warranty for my washer and dryer.This warranty was purchased when I purchased my dryer and they refuse to provide service or any assistance.*** ******** ** * *****

      Business Response

      Date: 18/08/2023

      Hello **************;,

      In reviewing your file we see that we fully processed a claim for your Dryer and to our knowledge at this moment the unit is working. If you have any other concern at this time please do not hesitate to reach out to **************************************************** for assistance.

      Kind Regards.

    The Walker Group is NOT a BBB Accredited Business.

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