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Business Profile

Vacation Rentals

Admira Properties Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 June 2023 we booked online accommodation through **************** Condos to stay in ************* from 29 January 2024 to 3rd February 2024. A deposit was paid on 29 June 2023 for $2100CAD for Reservation ID ********. On 8 December we paid the balance of $5440CAD. We arrived in ******** and were sent to a different address which we queried and were told it was an upgrade. It wasn't - it was smaller, further from the slopes and of lower price. We advised that we wanted our original booking accommodation for which we had signed a contract. We were then eventually told it was not available. We were offered to stay in the one they had or find our own accommodation and that we would receive a full refund (there were 7 adults who all overheard this call).After numerous phone calls and a visit to the ***** $1000CAD was returned on 3rd February. We have requested numerous times for the balance and have had no response. We are still owed $6540CAD. Are you please able to assist us?

Admira Properties Management is NOT a BBB Accredited Business.

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