We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoe Repair

Moody's Shoe Master

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Rhonda L

    Date: 26/01/2024

    I had a pair of winter boots re-soled and re-heeled with this shoe repair shop in White Rock BC. Within a couple of weeks one of the soles came unglued and took it back to be re-glued. The owner did take care of this. A week later the other boot's sole came unglued, so I took it to be fixed again to this shop. Each time I had to leave the boots with owner so the glue could have sufficient time to dry before wearing. When I went to pickup my boots the owner says he replaced my heels as well. I was stunned because they were replaced on my first visit to this shop. Besides, I only asked to have the sole reglued. So he didn't have my consent or knowledge that he was removing my heels as well. I took the boots home and tried them on as well as checking the soles and heels. I was not happy with the heels since the owner replaced the heels with a cheaper model of heel. The heels also made the front portion of my boot higher than the heel portion. So, not comfortable to wear for any length of time. I took the boots back the next day and told him I was not happy and that he replaced my heels without my consent. Then he says that they were worn out. He also said he never did my heels before on these boots. *** ** ** ***** ** *** ** ******** ** out of better quality heels on my boots. I **** *** **** ***** ** ***** *** **** **** **** **** ** ***** ******** ** ************** *** ** ******* I walked out after that because the owner started yelling at me **** ** *** *** **** ****** I left without my boots. I have never experienced anything like that from a business in Canada. I did go to the ******** ********* **** at White Rock ********* Hall to see if they could make a note of my complaint on the business license for this shoe repair shop. They kindly listened to my version and suggested BBB.

    Moody's Shoe Master

    Date: 28/01/2024

    Hello Rhonda, I apologize for the errors made on your heel. I should have asked for your permission to change the heel before assuming that you would have wanted it. In my humble opinion I had thought it was worn out and uneven so I thought you would have wanted it to be changed. The heel I replaced was not a cheap heel **** ****** I did not think the quality of the original heel was of a higher quality. They were both similar. If you prefer rubber heels I can change it for you. Also, I felt disrespected when you assumed these new heels were **** ***** *** **** * *** **** ****** I don't use cheap quality items for my clients. It seemed unfair to assume I would do ***** business ***** ** ****** when I thought I was doing something you might have wanted. I’m sorry for the misunderstanding and assumption. I hope that you could forgive me and allow me to fix your shoe the way you would prefer it for no extra cost.


Moody's Shoe Master is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.