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Business Profile

Electrician

D&S Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for D&S Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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D&S Electric has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • D&S Electric

      null Williams Lake, BC V2G 5G7

    • D&S Electric

      D 107 Commercial Dr Tumbler Ridge, BC V0C 2W0

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:30/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello.I recently had D&S Electric , ******** lake division come to my house to do some work for me. My complaint is that when they sent me the invoice in the mail ( which I paid in full) they also included a stack of religious pamphlets. I have investigated and the pamplets are printed for the " Giving light to our world" organization. It is a division of the 7 Day Adventist cult. I really have no desire to read this nonsense and would like it to stop. Is this even legal for them to do this? Any advise or help you could give would be much appreciated,Thanks *****

      Customer Answer

      Date: 02/01/2025

      My complaint is that they are putting unwanted literature in with the invoice they sent out. I do not appreciate the propoganda and I want them to say sorry and never do it again! 

      Thanks,

      *****

      Business Response

      Date: 17/01/2025

      Subject: Response to Your Recent Experience with D&S Electric

      Dear *****,
      Thank you for reaching out and sharing your concerns regarding your recent experience with D&S Electric.

      We sincerely apologize if the inclusion of the marketing and awareness pamphlets in your invoice caused you any frustration or discomfort.
      We understand that you expected an invoice and nothing more, and we take your feedback seriously.

      While we sometimes include materials that not only support the non-profit organizations in our community and/or other local small businesses it also reflects our values as a company. We recognize that not everyone may share the same perspective, and we never intend to make anyone feel uncomfortable or pressured.

      Moving forward, we will review our practices to ensure that our communication with customers remains respectful and focused on the professional services we provide. We deeply value our clients and want every aspect of their experience with D&S Electric to reflect professionalism and care.

      If there is anything else we can do to address your concerns or improve our service, please dont hesitate to let us know.

      Your feedback is invaluable to us, and we truly appreciate the opportunity to learn and grow.
      Thank you again for reporting this to the BBB, and we hope to serve you better in the future.


      Warm regards,
      ********* Preeper

      Customer Answer

      Date: 17/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    D&S Electric is NOT a BBB Accredited Business.

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