Complaints

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• Initial Complaint

  Date:11/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in this Saturday February 8 and was talking to a worker there about the 2 portable dishwasher in stock asked if the ge had a heated feature as we know the whirlpool did bc I have that one already but it not working good and reason we bought a new portable dishwasher he stated yes they all the same so we left to look what the brick had and they had same thing but city furniture had it in stock that's why we bought it there, long story short this portable dishwasher doesn't dry and doesn't have this feature i called the store this morning and they said I didn't ask about that which is a lie my husband was right there and now they won't let me exchange for the other portable dishwasher and has only been 2 days on their website you have 7 days.? Bunch of crooks there.

  Business Response

  Date: 11/02/2025

  Good afternoon ******,

  
  We understand your frustration regarding your dishwasher and appreciate the opportunity to clarify our policies and the details of your purchase. As we mentioned in response to your ************* in a local Williams ********** yesterday, we would like to highlight the following key points:

  
  1. Refund Policy

  Our refund policy, which is outlined on our website (**************************************), states:

  
  "Just like most return policies, we are only able to accept returned items that are in their original packaging and like-new condition within 7 days of delivery or pick-up. Refund requests made after 7 days will be denied. This means that products with any scratches, stains, damages, signs of use, or modifications cannot be returned."

  
  Per our policy, used products cannot be refunded or exchanged unless they qualify under an approved warranty claim with the manufacturer.

  
  2. Details of Your Purchase

   
  During your visit to our store, you explored dishwasher options and mentioned that you did not want to purchase a Whirlpool model as you were already using that brand.

  
  You expressed a preference for the ** model due to its stainless steel tub. After reviewing your options, you left the store and visited The Brick.

  
  Approximately an hour later, you contacted us with the exact ** model number, confirming that The Brick did not have it in stock, and asked if we did. Upon learning that we had it available, you requested a price match, which we honored immediately. You were satisfied with the price match and took the dishwasher home.

  
  3. Post-Purchase Inquiry
  After using the dishwasher for a few days, you contacted us to request an exchange because it does not include a heated drying option. However, this feature was not part of our discussions in-store, nor was it inquired about at the time of purchase.

  
  To clarify, you provided our team with the specific ** model number while you were at The Brick and asked us to confirm its availability before proceeding with your purchase.

  
  In summary, the situation stems from an oversight in verifying the product's features prior to purchase. While we strive to provide the best possible service and guidance, it is ultimately the buyers responsibility to ensure the product meets their specific needs before completing a transaction.

  Customer Answer

  Date: 11/02/2025

   
  Complaint: 22922607
  
  I am rejecting this response because: basically everything they said is a lie to their response except about the brick their crooks and liars and won't do business there anymore and I will make sure no one does either.
  
  Sincerely,
  
  ****** *******-******