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Business Profile

Moving Companies

H & X Transport Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business was scheduled to come to ********* ******* **** in Brandon to help move equipment for ******* ************ **** 0n May 7, 2024. Deposit of ****** was transferred by myself on behalf of club. Workers from business did not appear at all. Employee from business said via phone workers were sent to wrong job. He promised a refund but none came. Sent a number of e-mails to company with no response. Finally got a response saying refund would be given. Still no refund. Talked to an office manager on phone. He again promised refund but none was given.

    Business Response

    Date: 09/08/2024

    I am writing to follow up on a complaint from the customer mentioned above. I had reached out to the customer and assured him that I would investigate the matter. I apologize for the delay; it is regrettable. We are scaling down our operations in Brandon, and Emelio was responsible for this task. As I am in Ontario, I requested that due process be allowed, as I was unsure of the scheduled time for the job.

     

    I was informed that our team had called to confirm their arrival, but the customer claimed that the job had already been completed. To date, I have not received any written documentation explaining what exactly occurred. Our business page only has positive reviews, making it important to address this issue.

     

    I agree that a reasonable amount of time has passed and it seems appropriate to refund the customer's deposit. I had committed to personally visit the customer, as we have worked for him in the past, in an effort to mitigate the situation.

     

    Please advise on the next steps, as I have not received any written communication from the said employee.

     

    Kind regards,

    Rohan *****

     

H & X Transport Services is NOT a BBB Accredited Business.

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