We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Materials

McMunn & Yates Building Supplies Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for McMunn & Yates Building Supplies Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

McMunn & Yates Building Supplies Ltd has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • McMunn & Yates Building Supplies Ltd

      P.O. Box 610 Highway #20 E Dauphin, MB R7N 0A0

    • McMunn & Yates Building Supplies Ltd

      127 Main St Box 1240 Russell, MB R0J 1W0

    • McMunn & Yates Building Supplies Ltd

      296 Main St Box 1328 Roblin, MB R0L 1P0

    • McMunn & Yates Building Supplies Ltd

      1 Park Street Flin Flon, MB R8A 0V4

    • McMunn & Yates Building Supplies Ltd

      1666 Hwy 17 W Keewatin, ON P0X 1C0

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 8 2023 I ordered a ********* *** *** ***** ****** Table Saw ** ******* *** ******* from McMunn and Yates online with the option to pick-up in store at the Russell mb location on March 24, 2023. This item was regularly priced around *** dollars on sale for *** dollars. In the following days McMunn contacted me saying that this was a human pricing error and because of a disclosure on their website they are not obligated to fulfill the order. I disagree with this statement as my credit card was charged and I have an invoice. The store manager in Russell contacted me then an individual in Brandon did. The individual in Brandon was quite rude with me and told me I have no right to getting my order fulfilled at the specified price. He forcefully cancelled my order without my consent. ******** ** * ******* ** *** ******* *** **** **** ** ** ***** ************ ******* **** ***** ********* ************

      Business Response

      Date: 04/04/2023

      Hello,

      I am writing in response to the stated complaint. I was the individual that spoke directly with the customer after the manager in Russell could not find a resolution. I reached out to the customer within the hour of the error and explained to him that it was human error and that I could not honor that online price. I offered the saw to him at our sale price of $****** and explained I could not the honor the mistaken price of $******. He was not satisfied with this resolution and insisted that I "give him his saw". The customer was not willing to find a resolution. I apologized for the error. I explained I would have his card credited immediately and thanked him for understanding. 

      Thank you,

      Jason

    McMunn & Yates Building Supplies Ltd is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.