Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to register a complaint against Jerry's Concrete l****** ** *** ******* *** ** *** ****. We had just been burned by another contractor. (He poured our
  Pad over 1 ft out of square, among other things) So we called Jerry's to get a free quote and some information. Jake ******* came to our house and was very sympathetic.
  He said we had a legitimate claim against the previous contractor (***** ******* **** ********* ******* * ****** *******) and he would assist us ** ******* * ****** ******* *** *** ***** **** *** ******** ******** ***** ** **** ********* **** ** ** *** ** ****** ** ***** ** ******** ** ***** **** ** * **** (** **** ***** **** *** ****)
  Because of his concern about our situation we decided to hire Jerry's Concrete to remove existing pad and replace with the proper concrete pad.
  
  We went to Jerry's and paid $******** as a deposit. When we asked for the letter to use in court, we were told that there was a $****** charge for the letter. There was
  No prior mention of a Fee for this so we cancelled our job with Jerry's.
  
  When I went back to pick up our deposit we were told there would be a $****** * *** ***** charge for the advice we were given. It was a FREE ESTIMATE and we were
  never told there was a charge for consultation.
  
  **** ************** *** ******** ******** I left Jerry's upset and said some things I should have kept to myself. * **** **** **** ***** **** ** ** *** ****** **** *** **** ****** ** *** *****

  

  Business Response

  Date: 11/06/2025

  We will not be refunding your money as discussed in my office when you verbally threatened and abused me (with witnesses to the incident) where we then had to escort you off our property for our own safety. This simply was not "said some things I should have kept to myself". * ***** **** ** *** **** **** ***** ** **** *********** ** ****** ******* *** *** * **** ************* ** *** *********. You had reached out to my company (Jerry's Concrete Works Ltd.) with some concerns that you had been ripped off and wanted to get a professional company's opinion on the quality of the workmanship and if you could build on the new pad or not. When I arrived on site we had discussed various deficiencies in the project and I even had brought my project manager by with various tools to check elevations, squareness, ect. When we were done I sent my project manager away and gave you my verbal recommendations and even had written on a piece of paper the key deficiencies to take back to the original contractor (who was scheduled to be at the meeting but never showed). At this point we did discuss pricing for a new pad (I wrote a quote down and sent a proper quote later that day) along with the procedure to take the other company to court. At this time I had mentioned any consultations for court and physical appearance would be extra. You then proceeded to accept the project with us and later dropped off a deposit to book the work in. When my office manager was booking your project in
  
  you demanded an earlier booking date as your garage package was scheduled to be dropped off at an earlier pre determined date(No fault of our own but we were accommodating). To accommodate your demands and try to work with you we had to schedule our guys to work extra OT and weekend work to accommodate our already full schedule. When you arrived at the office to book your project, you had demanded to my office manager that I put my opinion in writing for you to use in court, we then had given you pricing on how much it would be ($********** for consultation and a letter to use in court or $************ for me to appear at the court hearing as well). In the meantime my office manager deposited the deposit and provided a receipt. When I called you back to discuss the court options and pricing you lost your temper yelled at me and demanded a refund of your deposit (which I informed you would be available for pick up the next day, which wasn't soon enough for you so you threatened me, all of this was done even after I had offered to drop it off at your house to save you the trip). We are legally entitled to deduct our costs from the deposit since services were rendered as we have spent time on a consultation(which have never been free, estimates are free professional consultations are a service), booking you in, scheduling your click before you dig and the paperwork to give a refund of your deposit. We at Jerry's Concrete Works Ltd. have been more than sympathetic and accommodating for your situation and have done nothing wrong to deserve this type of treatment and abuse.

  Customer Answer

  Date: 11/06/2025

   
  
  Complaint: ********
   
  
  I am rejecting this response because: I admit that I was wrong when I came to see you at your office, I had no right to speak with you in that manner. Having said that, I felt intimidated. I do not recall any threats though. * *** *** *** ***** **** ** ***** I was very angry at the time I am a senior on a fixed income and we had already made one poor decision when we hired the contractor who had failed us miserably. Never was there any discussion about fees for services rendered. The salesman called the owner, not me, and the owner called his crew foreman. No fee was discussed at that time, only after we cancelled our booking did we become aware of these charges. I am not proud of the way I handled this situation, but that does not change the facts, we were not told of any fees when the owner was on site, we would have used another company who actually cared about our situation. I have no control of your scheduling and I did not ask for anybody to work overtime, I asked if there was any chance it could be done soon, there was NO DEMAND, only hope that the weather would hold out as you mentioned that you had built rain days into your schedule, and if the weather held out it might be done sooner. Again, I do not believe that fees can be added without prior knowledge.
  
  
  
  Sincerely,
  
  
  
  Rick *** ****

  

  Business Response

  Date: 12/06/2025

  There is nothing more to say here, it is turning into a he said she said situation. I am unsure how you felt intimidated as I sat calmly in my chair requesting you to calm down and not yell at me (this got me nowhere ** *** ***** **** ***** ** *** *** ******* *** *** * **** **** ******) however I did in fact mention when we were on site that anything to do with court would be extra on top of the work quoted. At that time you had told me you would not be pursuing this in court and it was a lesson learnt. In my office there were threats ** ******** ******** towards myself (*** ********** ****** ** ** ***** * *** ****** ** ** ***** ******** ***** ** *** ***** **** ** ****** ******* *** ** **** ** ** *** *** ** **** ****), ***** **** ******* ** *** ******* ** *** ** ******** ** * ***** ****. ** ***** ****** ******* **** * ***** **** **** **. Again I will mention I have two witnesses to the confrontation along with video surveillance from my security cameras (live feed on the tv in my office if you didn't notice along with signs on the fence stating your on camera). If it wasn't obvious I did and still do feel for you and your wife with your situation but you took your anger out on the wrong person and now you are the one still complaining. I did everything in my power to remedy the situation as fast as I could to help you out, that blew up in my face so I consider it a lesson learnt. As for not discussing admin fees they are included in our pricing but if a customer is to cancel the project to go with another contractor I am entitled by Canadian law to cover my costs associated with the booking, admin and the refund. The word choice and tone in your voice is why we took it as you demanding an earlier date, and as a customer driven industry we did our best to accommodate an irate customer (from a different contractor I might add, we did nothing wrong).
  
  
  Jake ********* ******
  President / Owner / Project Coordinator
  ******* ******** ***** ****
  ****** ************
  ****** ************************
  
  

• Initial Complaint

  Date:21/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday,
  October 11, 2022
  Timeline of
  events and problems/corrections for driveway at ** ******* ******
  On Saturday,
  August 6th, 2022, Trevor from Jerry’s Concrete came out to mark the
  yard for the new driveway. We reviewed the width of the new driveway and
  discussed details. It was explained that the approach also needed to be widened
  as well. That was good information and explained during the discussion.
  When
  framing was completed the week of August 15th, the elevation shots
  were too low, and the framing was positioned too low. This was discovered after
  the old driveway was dug out, which was Wednesday, August 24th.
  There was a difference of 2 – 3” in various areas of the length of the driveway.
  Spoke with
  Mike at the office and he told me that the elevation was correct. I was adamant
  that the framing was too low, and I was not prepared to scrape down the grass
  to accommodate the difference. It was then decided to send Trevor our to
  recheck it, and the elevation marks were too low. The framing on the east side
  of the driveway was position for most of the length on a 30-degree angle.
  I also
  mentioned that when the framers placed the stakes into the ground along the
  neighbor’s property, they had a black cable (I think it was the Fiber Optic
  cable) on the driveway side of the stake. It would have been buried in the
  bottom of the concrete. When the first framing was removed and replaced, the
  framers made sure to keep the cable on the outside of the framing stake, and
  reframe the east side of the driveway straight, as per my conversation directly
  with the framers.
  The framed circles
  around the manhole for the isolation rings on the driveway, and the drain area
  by the street were staked and framed. But not with an equal circumference around
  the manhole. The height of the framing was also not going to be flush once the
  concrete was poured. I pointed this out to Jerry, I was told that that would be
  rectified once the new concrete collars were installed.
  When the
  rebar was being installed and completed, I was not at home. In reviewing how it
  was done, I noticed that the rebar was lying directly on top of the packed ¼ down.
  I did wonder where the spacers/lifts/chairs were to keep the rebar up off the
  packed base. Without the spacers installed, how does that support the stability
  of the concrete over time, as it is a driveway with the eight of vehicles?
  There was no
  rebar inside the framed circle areas around the manhole and the street drain
  area at that time. When I called and asked Mike why not, I was told that the
  city stated to not have rebar, since in case they needed to dig up the drains,
  they would not disturb the driveway, or for expansion and contraction. I did
  not find this to be acceptable as we drive over those area on a regular basis.
  After email
  with the City Councilor's office for St. Vital, it was forwarded to the Public
  Works Department, and it was then decided to install the rebar in the area
  around the drains, but not tied into the existing street concrete, or the new
  cured concrete in the driveway. I was okay with that, as it would give some stability
  opposed to no stability.
  On
  Thursday, September 1st, was the day of the concrete pour for the
  driveway. There were 6 people on this crew. They used of a concrete dump (gas
  powered walk behind). The crew moved around the concrete and smoothed it as it
  was being poured. They also used brooms to create sweeps/lines in the concrete.
  The edges of the fresh concrete were troweled to create a finished edge.
  Several
  areas of the concrete surface were swept too much creating a distinct visual difference
  in the finished surface. This was noticed and photos taken by Jerry ****** when
  he came a few days after the pour to review some concerns of the job.
  Due to the
  street drain area and manhole on the driveway not being finished during the
  main pour, a section of the driveway was not completed. I discussed with Mike
  at the office and was told that that was going to be finished when the drain
  areas isolation ring areas were poured, and I was assured by Mike at the office
  that the edge of the driveway was going to be trowelled to match the rest of
  the driveway finished edge.
  After the
  pour crew left, I spent time going around and cleaning up the chunks of
  concrete and debris that was left on the grass. Yes. There was going to be work
  that needed to be done (by us) to complete the edges of the grass by the
  driveway but leaving the mess that should have been picked up was not something
  that I expected to do.
  The framing
  crew removed the side framing and inside the circles of the drains. This was
  done the week of September 5th. In discussion with the person
  onsite, he said that they were not going to be able to remove the framing boards
  that were at the top of the driveway under the fence and gate. He said it would
  have to stay in place. I politely stated that I was told that the finished
  product would include making sure that the patio blocks would be placed back in
  under the fence, gate, and against the existing patio blocks.
  The person
  then asked if I had a Sawzall, which I said nicely that I was not about to use
  my tools for a job that is something that Jerry’s Concrete needed to take care of.
  The removal framing crew also removed all the large chunks of concrete that
  were in the trenches on either side of the new driveway. They did a good job of
  that.
  I then
  spoke with Mike at the office about the boards needing to be removed and was
  firm about it being removed.
  A few days later
  (September 12th or 13th), 2 guys came with a Sawzall to
  remove the boards. They were having difficulty in getting into areas to remove the
  boards. I engaged in conversation and made suggestions as to how they could get
  into areas and remove sections of the board. In the end, all the boards were
  removed.
  When the
  person came to spray/seal the driveway, later that day, it was noticeable that
  some of the areas either did not have enough spray, too much spray in some areas,
  or were not sprayed at all. It looked like it was not an even application.
  Side Note***the
  driveway was framed about 4” longer at the top of the driveway by the gate.
  This was discovered after the framing was removed and I placed a few patio
  bricks to see how it would look and discovered the difference from the before length
  and after length.
  The pour
  for the manhole drain, and the street drain areas was supposed to happen at the
  end of the week of September 12th.
  After
  discussion with Mike at the office regarding no rebar, I insisted that they not
  proceed until a review was done by the City.
  I again
  contacted the city councillor’s office regarding the ridiculous idea of not
  having the rebar in these areas, as it was going to be driven over on a regular
  basis. The matter was then referred to the Public Works Department.
  I was then
  contacted by Mike from Jerry’s concrete at the beginning of the week of
  September 12th updating that the city gave the approval for the rebar
  to be installed in the areas, but not anchored into the existing street side
  concrete, or the new cured concrete in the driveway. I was good with this.
  During that
  phone conversation with Mike, I told him that the spacers/lifters/chairs needed
  to be installed in those 2 areas as well. I also mentioned that I did not see
  any spacers/lifts/chairs installed in the driveway during the pour, or prior to
  the pour.
  He was
  positive that the spacers were placed prior/during the pour. He went on to tell
  me how other customers had also said that the spacers were not added.
  I was not
  going to get into a big discussion about it.
  I question…How
  does he know when he has never seen the driveway, or progress of the work???
  Note***I
  took photos of the rebar prior to the pour. No spacers at all. I also have photos
  and videos that I took during the pour of the driveway, and it is very clear to
  see that there are no spacer/lifts/chairs under the rebar.
  The reason
  for taking the video was to send to my grandson to see, as he like machinery.
  During that
  phone conversation, I explained to Mike that we were going to be away Thursday,
  September 15th, and Friday, September 16th; and did not
  want any work being done while we were away. I was very clear that we wanted to
  be home when the rebar, and the pour was going to take place in the isolation
  rings of the manhole, and street drain.
  With all
  the missed steps, inaccurate steps in the process, and my concern of what the
  next issue was going to be; I wanted to be home to supervise and make sure
  things were being done as discussed. Mike said that he noted that we were going
  to be away, and no work was to be done until the week of September 19th.
  On Tuesday,
  September 13th, the brick crew came to reinstall the patio bricks at
  the top of the driveway under the fence and gate. They need to cut almost every
  brick that had been removed and set aside prior to the work being done. The
  cuts were done due to the extra length of driveway that was now in place (done
  in error by Jerry’s). This created more work to reinstall the bricks.
  I observed
  as the patio blocks were being cut (using a gas-powered quick saw), that the
  person used a rubber mallet to pound the patio blocks quite forcefully into
  place. They were cut in such a way that the bricks were very tightly placed.
  There was not room for movement with the change of weather (expansion/contraction),
  or for the ability to place Polymer sand in the joints. I did mention it to the
  person doing the job, but he said that it was fine.
  I was also,
  and I am concerned that the pressure of contraction/expansion could place
  pressure against the new driveway, or buckle some of the patio bricks that are
  butt up along the whole row of replaced bricks. This could damage our
  professionally done patio area, or our 6” x 6” fence posts. I was not going to
  get into how he should do his job but was not happy about it.
  When he was
  sweeping up, I checked to see how it looked, and noticed that 2 pieces of patio
  bricks were not cut or placed in front of the 6 x 6” posts on the driveway
  side. He just filled the spaces with ¼ down. Also, on the east side of the driveway
  corner by another 6” x 6” post, an empty unfinished space was left. The space
  was in line with the whole row of patio bricks that were just reinstalled, so
  it should have been done as well.
  I did point
  these missed areas out to him, and I explained to him that he needed to dig out
  the ¼ down, cut the 2 pieces for those areas, as well as cut a piece for the
  corner area. He was reluctant to do it as he said he didn’t want to cut his fingers,
  or feet. I took a couple pieces of bricks and showed him how he could cut them,
  including the brick for the corner area that could be cut in a ‘L’ shape to be professionally
  finished.
  He did cut
  the pieces and place them into the spaces, but instead of a nice ‘L’ shaped
  piece, he cut 2 pieces for the corner.
  I brought
  out one of our large flat head screwdrivers for the other person to di out the ¼
  down for the pieces to be placed in the 2 areas. I then reviewed it again, and
  they then left.
  There were
  approximately 20 full 4’ x 8’ patio blocks that were removed for the driveway
  to be dug out. The person who cut the pieces used all but 2 blocks to cut up to
  fill in the section. This was not necessary if he had the correct tool for the
  job, and the problem-solving skills to use one block for more than one cut. It
  was a waste of blocks. It was another indicator that the job was not being done
  with professionalism.
  After they
  left, we noticed that the patio blocks that he placed were not flush with the
  new concrete, they were sitting higher in some areas. This was not the position
  of the patio blocks along the top edge of the old driveway. They were flush originally.
  This does pose a problem when shovelling snow in the winter.
  The whole reinstalled
  cut row of patio blocks needs to be removed, ground down, and replaced
  correctly.
  Cutting and
  placing the bricks tightly was done from either inexperience, or improper tools
  for the job.
  While out
  of town on Thursday, September 15, just before 1:00 p.m., we received a call
  from our neighbour who was letting us know that the guys were installing the
  rebar in the drain areas of our driveway. I was not happy about this but
  thought ok they will not pour while we’re away, and I can review this when we
  return late Friday evening.
  Then at
  2:00 p.m., that same day our neighbour called back to let us know that they
  just poured the concrete. I was beyond livid, but there was nothing that I could
  do being over 2 hours away. I would deal with it when I got back home.
  Our
  neighbour also mentioned that he talked with the concrete crew. He asked
  questions about the spaces between the cured concrete ring on the driveway for
  both the manhole and the street drain. They told him that there would be
  sealant filled into spaces after it cures. Our neighbour also told us that
  there was a lot of concrete footprints, residue, and clumps of concrete on the driveway
  and the street, that was not cleaned up.
  I could not
  contact Jerry’s concrete office on the Thursday, ** ** **** ******* **** ******** ******** *** ** ***** ***** *****. I felt very betrayed by the ridiculous way
  that this portion was being done, and the lack of respect to not do any work
  those specific days.
  * ****** ***** * **** ** *** ***** ***** *** ******** ******* *** ***** ****** ** *** **** **** ******* *** ******* **** ** ***** ******** **** **** *** *** ** ******** *** ****** ** **** ***** **** ****** *** ********** *************
  Our son, went
  to check on our house that Thursday, September 15th in the evening. He
  sent us videos of what the concrete pour around the drains looked like. It was
  at 7:20 p.m. We were appalled the way it looked. It was very **************,
  and the fact it was done when it was clearly discussed with Mike to be done
  when I was home the following week (September 19th – 23rd).
  This video
  added more upset and frustration **** **** **** **** ****** **** ***** *** ** ***** ****** ****** **** **** ****** ** ****** **** ** *****
  I did call
  and leave a lengthy and not so nice voice message Thursday evening at 8:25 p.m.
  at 204-661-4444, explaining my complete disgust of how this whole job was done.
  During that
  phone message, I stated under no circumstances they were not to put the sealant
  in the cracks. This whole job needs to be completely reviewed and things need
  to be changed.
  On Friday
  morning, September 16th, I called my neighbour at 6:40 a.m. I asked
  him to take photos of the 2 areas that were done on the Thursday.
  I received 11
  photos at 8:00 a.m. from him. These photos gave us a much clearer picture of
  the mess, and poor-Quality work that was done. It was very *** unprofessional.
  At 7:05
  a.m. on Friday morning, I called Jerry’s Concrete. Mike answered the phone, and
  then put me on hold to speak to Jake regarding the situation. I shared my
  dissatisfaction of how the job had been handled.
  When I explained
  to Jake how unprofessional the job looked, he said that the silicone would be
  put in to fill the space between the inner concrete and the outer concrete.
  How can you
  give an answer when you haven’t seen the poor quality of work?
  I asked why
  they put the liner in between the 2 areas, and he said that the city specs
  required the ‘slip sleeves’.
  I then told
  him that this was the first that I had heard of this. He then told me that he did
  tell me on the phone in one of our conversations. I stated that there was no
  mention of this previously, and if there was, I would have asked for an explanation/detail
  as to what that meant and looked like. I then most likely would have pushed back
  and had more discussion with the city councillor’s office to get proper
  clarification, which may have been pushing for an engineer’s conversation. As
  my experience details, I asked questions and needed clarification prior to the process
  being done.
  I
  understood that the city gave approval to put rebar in, but not to connect it
  to the cured concrete on the driveway, or the existing street concrete.
  There was
  no mention of a ‘slip sleeve’ for this portion of the job. It was understood
  that after the rebar was installed, the pour was going to be done, and the 2
  sections of concrete would be flush with each other, but still allow for breaking
  up the concrete around the drains without damaging the driveway cured concrete
  and allow for expansion and contraction.
  During that
  phone call with Jake, I told him that no other work was to be done until a
  meeting was held with Jerry ****** on our driveway to review the situation.
  Jake and I also
  talked about the mess of footprints and concrete residue/chunks on the driveway
  after the pour on Thursday. He said he would have a crew clean it up today
  (Friday, September 16th), as it needs to be done that day for easier removal. He
  said they would use a power washer.
  With regards
  to the power washer being used, and the concrete chunks/residue on the new concrete
  driveway, I started to question if that would warrant a reapplication of sealer
  being applied to protect the concrete?
  At the
  beginning of this job, I took the time to get involved, asked questions, and
  wanted to understand the process. In doing so, I am glad I did, as it has
  allowed for multiple corrections throughout their job thus far.
  During that
  conversation, I had discussion with Jake from the office, I was very clear that
  I wanted to have a meeting with the City of Winnipeg Inspector to understand the
  reasons for the ridiculous results of our driveway relating to the manhole, and
  street drain area.
  I had a meeting
  with the city inspector on Wednesday, October 5th on our driveway.
  During that
  meeting we discussed that the city required the isolation ring around the 2
  areas for expanding and contracting which included the ‘slip sleeve’.
  We also
  looked at the concrete that was packed into the ring around the manhole cover,
  and the street drain. (Note)** These drains do get checked by the city on rare
  occasions for proper drainage on the street. With the concrete packed in
  between the metal collar and the metal cover, it is not going to be easy for
  the city to open the drains when it arises.
  I ask the
  inspector if the City of Winnipeg specifications included that the spacers/lift/chairs
  be installed under the rebar prior to the concrete pour for the city side/approach
  of our driveway.
  It was stated
  that these were to be installed and would have been installed during the
  concrete pour.
  I told her
  that I took a video, as well as photos of the concrete pour of the driveway,
  and it does very clearly show that there were not spacers/lift/chairs installed
  during the pour.
  The city
  okayed the inspection of the rebar by spray painting a purple ‘OK’ on the ¼ down
  over the rebar with the understanding that the spacer/lifts/chairs would be
  installed during the pour.
  Videos that
  I took very clearly show that this was not done.
  Again, the rebar
  is sitting on the packed ¼ down, with 6” of concrete sitting on top of the
  rebar.
  I discussed
  with the city inspector about the finished work around the drains, and it was
  not to proper specs.
  It was
  pointed out the slope for the drain of the curb was not proper, and it was
  marked out by the city inspector that it would need to be redone.
  I also
  notice during our reviewing of the curbing, that a portion of the street curb
  was framed on a slant and was not lined up with the rest of the street curbing.
  In
  reflecting on the whole situation, I question, why did Jerry’s Concrete people
  not prior to any work being done, that the isolation rings would need to be
  installed in the new poured driveway. *** **** **** ********** ** ****** *** ** ** *** *** ******** ***** **** ******** ******** ** *** ********* ********** ********* *** ** ** ****** ** ****** ** **** ******* **** *** *** ***** ***** **** ** *** *** ***** *** **** ******* ******** *** **** * ******* ** ** ******** ** * ******* ********* ** ******** * ******* ********* ** *** *** ******* *** ******* ******** **** ******** *** ******
  And why did
  Jerry’s Concrete personnel not use the spacer/lifts/chairs under the rebar for
  the whole driveway??? There are no spacers/lifts/chairs in the driveway, either
  on the homeowner’s property portion, or the city/approach portion of the driveway.
  If the
  foundation is not built correctly, then where is the durability and longevity
  of the workmanship/materials????
  At the
  beginning of this driveway job, I jokingly mentioned that ‘ I am my own project
  manager’.
  Now…this is
  not a joke…..’I am and have my own project manager’.
  This is not
  what we planned on paying for in our time, energy, frustration, and delays in
  getting things done due to the driveway mistakes.
  I have
  spent hours on phone conversations and communicating with various crews to understand
  the process, and question multiple things and processes that were done.
  * *** *** ***** ** ******* ******** * ***** **** ******* *** ******* *** * *** ******** *** ***** ***** ** *** ******** **** ** ***** ** ***** ******** ** *** ***** ** ****** *** ****** ** *******
  ********** *** **** *** ******** ** *** *** ******** ** *** ******* ***** ** **** ** ****** **** *** *** ******* *** *** ************** ******* *** *********** **** ***** * ** *** **** ***** ** **** ******* ********
  I have been
  patient, and tried to be understanding throughout the process, but that is now
  over.
  In the
  meeting with Jerry on our driveway on Monday, September 19th at 8:00
  a.m., I gave him a detailed report on what and how the process had gone to this
  point. A portion of that report is what is in this finalized report. ******** **** ** **** ****** ** ***** ****** ** ******* ******** ** *****
  On September
  26th, I received an email from Jerry’s Concrete stating ‘We at Jerry’s
  Concrete are giving you a 20-year warranty on any structural cracking on any of
  the concrete work we did in 2022.’
  There was
  no ownership taken for the multiple errors, and *********** work that was done
  on our driveway. A 1-line statement in the body of an email is not how a
  Warranty should be addressed, nor do I believe it to be a valid legal document.
  After
  reviewing all conversations, and finding out the proper specs for the job, and
  communicating with other reputable concrete professionals, we have come to a decision
  of what needs to be done to rectify this poor handling of the concrete driveway
  from all aspects.
  They are as
  follows:
  The driveway
  that was poured on Thursday, September 1st is to remain on site
  until the Spring of 2023.
  In the
  Spring of 2023, an agreed upon date would be scheduled for Jerry’s Concrete to
  remove the concrete, rebar, and ¼ down from the driveway (both on the owner’s
  portion, and the city/approach portion). This would not be a cost to us, the
  homeowners ************* ********* ** ** ******* ******
  The removing
  and replacing of the curbing, as per the spray marked sections on the
  street/curb portion for the City of Winnipeg specs are to be completed in the
  Spring of 2023 in conjunction with the homeowner’s schedule. *********** ****************** *** *** *********** **** **** ** **** ***** *** ** ********* **** *** **** ** *********
  The deposit
  that was given to Jerry’s Concrete May 20, 2022, is to be returned to Susan ********* The reason for the return of the deposit is clearly explained in the detailed
  report above for all the ‘project managing’ that was done, the many phone
  calls, in-person, and emails that were carried out, and most importantly for
  the job not being one to specs or done with ************* This is not a normal
  practice for a consumer and should not be, to hire a company then follow up on
  all details of the job, and end up with a driveway that is unacceptable, and
  not done to specification for both the homeowners, and the City of Winnipeg. Specifically
  stating the rebar in not installed to specifications with the City of Winnipeg,
  nor is it to specifications for the property portion of the driveway.
  The
  remaining amount that was to be paid to Jerry’s Concrete will not be paid by
  the homeowners.
  
  
  
  
  

  

  Business Response

  Date: 09/11/2022

  Good afternoon,
  We at Jerry's Concrete are offering to correct the work on your project in the Spring/Summer of 2023. We propose to remove and replace the concrete at ** ******* ** according to our contract specs we will also be replacing the approach according to the city of winnipeg specs. We will also be adjusting the length of your driveway so your bricks will fit properly, upon your approval.
  We at Jerry's Concrete are also offering to do this project in pavers since you have requested it to be done in pavers with ********* from the city of winnipeg on your site visit. We have offered this service for years and have a professional crew to do pavers. We can provide reference addresses if you would like. For this option there will be an add on price to the original contract for $********* ***. This option is priced only for the use of Holland or Roman brick. If you want another design there could be an additional cost as each brick design has a different price. 
  
  
  The specs for paver project is as follows:
  Set up proper heights and slope with laser transit
  Excavate 15" down as necessary and haul away debris. We excavate 12" wider on each side.
  Supply and install Geotech
  Supply 3/4 down limestone (12" - 14"), waterbase while packing in lifts with a 1000lb plate compactor
  Supply and Install bricks, (quote Includes Holland or Roman, other styles available & subject to upcharge )
  Supply and Install snap edging as required
  Supply and Install polymeric sand
  
  
  As for the project that was poured, we used an *********** subcontractor ( who is no longer with us ). We provided him with all our specs and material ( chairs ) for each project he worked on for us. We do apologize for the mistakes he made, however as stated, he is no longer working for us. Now when we redo this project in the Spring/Summer of 2023, we will be using in-house employees on the pour crew only and Jerry himself will be there to supervise this project. If you were to pick the option of having this done in pavers, Jerry/Jake or both of the owners will do a walk through with you upon completion.
  
  
  We at Jerry's Concrete do NOT or will NOT be walking away from any projects/jobs.
  
  We at Jerry's Concrete provided you with a 20 year warranty on the project on Sept 26th, 2022. If we are to redo this project in concrete in the Spring/Summer of 2023, there will be our standard 3 year warranty applied to this project as originally contracted. If you were to choose to do this project in pavers in the Spring/Summer of 2023, your warranty will only be in effect until Oct 31st, 2023 as per Industry standard. There is limited warranty on this product because of the nature of this product.
  
  
  We look forward to your reply and working through this remedy with you. 
  
  
  Jerry *****t - President
  
  
  ***** ****** * **** *********
  
  
  **** ******** ****** * ** * ****** ******* ***********
  
  

  Customer Answer

  Date: 12/11/2022

   
  
  Complaint: 18294829
  
  
  
  I am rejecting this response because:

  I would like clarification regarding the Roman Pavers being installed, if that is the option we choose.  

  Is the additional cost of $******** for the installing of Roman Pavers on the whole driveway, not having any poured concrete?  Or are the Roman Pavers only for the Approach portion of the driveway?

  There was a resolve needed for the removal of the concrete that is sealed in-between the manhole cover, and the manhole metal frame; and the street drain cover, and the street drain metal frame.  These 2 covers would not be easily removed by the City of Winnipeg if needed.  

  This is very concerning, as I do not want to have any issues with drainage problems through this winter, or spring season.  

  In communicating with ********* from the City of Winnipeg regarding this unresolved issue, she replied that Jake said that it was taken care of.  

  The removal of the concrete in-between the metal has not been taken care of.

  Look forward to a reply, clarification, and update on both these issues.

  
  Sincerely,
  
  
  
  Susan ********

  

  Business Response

  Date: 22/11/2022

  Yes the Roman pavers are for the complete project for the entire driveway and approach. We would also do the poured concrete curb as per the specs of City of Winnipeg with their approval of course. If you want another designed brick, there would be an additional charge as each brick design has a different price.

  As requested, yes we would like to come there tomorrow Tuesday November 22nd, 2022 between 9am and 4pm so we can take pictures and prove that the manholes are moving freely.

  If you would only like the approach being done in pavers then we would remove and replace the concrete on your driveway ( at no extra cost to you of course ) , using our specs as per our contract. We would do the approach in Roman pavers ( if that's the brick design you choose ) for an additional $ ** *** * *** , on top of what is owed as of right now. This is our normal upcharge for pavers, and we are giving you our 2022 pricing, not our 2023 pricing for this. The specs are the same as in our last email.

   

  Jerry ****** * President

   

  ***** ****** * **** *********
  
  
  
  **** ******** ***** * ** * ***** * ******* **********

  

  Business Response

  Date: 15/12/2022

  Good morning,

  The amount owing on this is $ ** ******* Our cost to replace the driveway as previously offered is $ ** ****

  We are now making another offer, showing in good faith that we are still trying to work with you, since you rejected our other offers. If you pay the difference $ ** ****** we will consider this debt paid and job completed. We are still standing behind our 20 year warranty on any structural cracking.

  Please advise how you would like to proceed.

   

  Jerry ****** - President

   

  ***** ****** * **** *********
  
  
  
  **** ******** ****** * ** * ****** ******* ***********

  Customer Answer

  Date: 15/12/2022

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I reject the reply from Jerry’s Concrete.
  I
  do not wish to engage in any further business with this company as stated with
  all the details of the experience that we have encountered from the beginning
  of the driveway job to the final day of Tuesday, November 22nd,
  2022.
  It
  has been stated in the latest response from Jerry’s Concrete that they are
  wanting to show ‘good faith’. 
  The
  ‘good faith’ has not been carried out through the many phases of the project for
  the driveway this past summer of 2022.
  The only resolve at this point is for the $******** deposit that was paid
  by                Susan ******** by
  e-transfer on May 20, 2022, not be returned to Susan *********  The deposit would be kept by Jerry’s
  Concrete, and no further payments would be made to Jerry’s Concrete.           
  The
  removal of the existing driveway at ** ******* would be removed by another
  company, chosen by the **********.  It
  would be to remove the existing concrete driveway and install a new driveway
  with proper specifications in the Spring of 2023.
  It is Jerry’s Concrete’s responsibility to take care of the curb, and
  street drain removal and re-concreting ‘as per the City of Winnipeg’ in the
  Spring of 2023 and inspected by the City of Winnipeg once completed.  The redoing of the curbing, and street drain
  has been directed by the City of Winnipeg.                                                                                   The
  expense of the removal and reinstalling the curb and street drain concrete is
  also an expense that would be the ownness of Jerry’s Concrete, not the
  Macaulay’s.
  I
  am looking to settle this dispute with the above resolution of Jerry’s Concrete
  retaining/keeping the $******** deposit, and no further funds paid by the *********** There will be no future business dealing with Jerry’s Concrete. 
  

  Sincerely,
  
  
  
  Susan ********