Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Roofing Contractors

Citadel Roofing Inc.

Reviews

Customer Review Ratings

4.4/5 stars

Average of 5 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromJanet N

    Date: 03/10/2024

    5 stars

    Janet N

    Date: 03/10/2024

    I’ve used Citadel for siding, eavestroughs and house/garage roof jobs for over 15 years and have always found Dave and his staff to be responsive and professional in my dealings with them.

    Citadel Roofing Inc.

    Date: 04/10/2024

    Thanks again Janet for trusting us with your home renovation needs
    Dave@Citadel
  • Review fromSteven R

    Date: 24/09/2024

    5 stars

    Steven R

    Date: 24/09/2024

    Dave Responded Promptly And efficiently and got the Job done quick!! **** ************

    Citadel Roofing Inc.

    Date: 25/09/2024

    Thank you Steve, I glad that we were able to catch the issue and get it looked after for you. Thanks for choosing to call us!
  • Review fromJohn H

    Date: 15/09/2024

    5 stars

    John H

    Date: 15/09/2024

    We were having issues with our gutters overflowing in one area and had to get our gutters cleaned at least twice a year because of the mature trees in our area. Dave (the owner) came to our home within a few days and thoroughly assessed the problem and came up with a few options to consider to deal with the problem. We had two other quotes and Dave was the only estimator that actually got up on the roof so he could verify the problem and the solution options. Within a few weeks the installers called, came with all the required material and completed the job the same day. They were clearly experienced, very friendly and did a fantastic job. After the job was completed Dave contacted us to inspect the job and to collect the amount he had quoted us. The main issue was the downspouts were to small for our roof square footage, All 4 downspouts were replaced with larger ones and the gutters were all adjusted for proper drainage and we got the gutter guards done as well, as per his recommendation. We are so impressed with Dave's knowledge, professionalism and high quality installers. * ***** ****** ********* ******* ** **** *** *** ******* *** ****** ** *** *** ******* *** ******** ** ********* *** ********** ******** ******** ****** ***** **** *** ****** **

    Citadel Roofing Inc.

    Date: 16/09/2024

    Thank you John it was a pleasure to work with you
  • Review fromM. T.

    Date: 30/07/2023

    2 stars

    M. T.

    Date: 30/07/2023

    The workmanship was ok, but it took way too long to complete the job and my biggest complaint is that they did not clean up after themselves. They left nails all over the drive way and my eaves troughs are full of nails and shingles.

    Citadel Roofing Inc.

    Date: 08/08/2023

    I was not informed of the situation prior and I offer my apologies. I will be giving them a gift card as a expression of my apology
    Dave@Citadel

    M. T.

    Date: 11/08/2023

    I think a **$ gift card is * **** ** *** ****,after spending almost ****** on a job that was not finished . I'll have to spend a few hours climbing up and down ladders to clean out my eaves,and pick up nails around the yard
  • Review fromGayle S

    Date: 17/07/2023

    5 stars

    Gayle S

    Date: 17/07/2023

    I was only replacing a garage roof so some companies did not come out to give an estimate. Citadel came out promptly and also took the time to answer my questions. The roofing crew was efficient and completed the job on time and did an effective clean-up as well.
    My experience was very good *** ***** ********* ***** 

    Citadel Roofing Inc.

    Date: 16/09/2024

    Thank you for giving us the opportunity to serve you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.