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Business Profile

Window and Door Installation

Pioneer Window & Door Mfg Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:30/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The patio door glass was replaced on January 4, 2023 by Pioneer window. Since it was installed I am having problems with moisture and ice forming inside bottom part of glass. I contact them most times don't return my calls or ignore my calls and messages. Always making excuses and are trying to blame me for the problem that kitchen curtains are closed all the time. I asked another company who said maybe the unit is defective or is not installed properly. I am so frustrated with the whole situation as they refused to look after me.

    Business Response

    Date: 30/01/2023

    We have responded it a very timely  manner we attended the home on January 10th  to see what the problem was after attending we  found there to be no deficiency's with the sealed unit replacement.  We replaced a broken sealed unit in to a   existing  frame  of the patio door  with a dual pane low e glass  tempered  as per the insurance company's request and approval.   We have advised the  home owner that the patio door is old and could be upgraded to a triple  energy  star  door but the customer would have to pay the difference.  We also recommended to open the blind to let air pass over the glass to help with the humidity that is gathering  on the unit .  We also recommended lowering  the humidity in the home to the CSA stander recommended by Manitoba Hydro . We have a follow up  appointment  for January 31, to check the door in the cold weather  .  ****** 

Pioneer Window & Door Mfg Ltd is NOT a BBB Accredited Business.

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