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Business Profile

Construction

Utopia Design & Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a house with possession of May 1st but my partner and I were not moving in until May 30th. We decided to get some renovations done prior to us moving in. I found Katherin **** with Utopia Design & Construction. Her quote which was slightly higher than I wanted so I offered $**** for the job and it was agreed upon. She stated she would accept it if I paid cash. The job was to paint much of the main level ceilings and walls. I paid 50% or $**** upfront in good faith. The communication was extremely difficult and the work was awful. I constantly had to point out missing spots where portions of walls were not painted, bubbling, pitting and even lumps occurred by not sanding mud down properly, if at all. Taping was not done in some areas causing wall paint to go onto the ceilings. In places she did tape, she damaged the walls tearing 8 inch sections of wall paint off of walls we were not painting. She set up a light and knocked it over burning a 8 inch diameter hole into my living room carpet, down to the mesh. She stated she did not have business insurance and wasn't sure what to do. I asked for the initial 50% or $**** back but she refused. She ***** the rest of the unused ceiling paint I and did not complete the job leaving the entry way unpainted with some mudding and sanding left to do. I asked via text and phone call for the $**** I had given her back as the carpet was quoted to me at just under $**** to replace. She told me if I didn't pay her not only the remaining $**** we had agreed upon but $*******, that she would take me to court. I asked her to replace my carpet. Fast forward two weeks and I receive a "Builders Lien" on my house. *** ******* ** *** **** ******* ******** ** ***** ** *** ** * **** *** ******* ** *** ***** ******** * **** * **** **** ********* *** ******* **** ******** ********* ****** *** ** ***** **** ******** ******* ****** ** *** ********* ** * *** ** *** *** ********** * **** **** **** ** *** *** **** *** **** ***********

Utopia Design & Construction is NOT a BBB Accredited Business.

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