We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Installation

KC Window & Door
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    KC Window and Door were hired to replace five windows in our home. The work was started on July 18 and finished on July 20. On July 20 I noticed the foam insulation tank was leaking on my hardwood floor in the northside upstairs bedroom. A sizeable pile had accumulated. I mentioned it to the installer ** ****** and door who didn’t seem too concerned. I pointed out other spots as well. Upon our cleanup I noticed discoloration on my floor and on my dresser. I contacted KC Window and Door To discuss this and several other concerns. KC Window and Door dismissed all my issues and told me to reach out to ** ****** and door. He was a subcontractor and not his responsibility. It was between ** ****** and door and us to resolve. I have reached out to JD window and door on numerous occasions and have not received a single callback. >> In addition to this, there was an issue with one of the window screens. KC Window and Door said this was normal without even seeing the screen. >> A follow up email was sent to KC Window and Door Several weeks later to reiterate our issues. >> Once again his response was that this was not his problem. It was between us and his subcontractor * ******* *** ***** ** In regards to the screen issue, he told us to contact ******** products directly and they would be happy to take care of us. I reached out to ******** and they said they do not deal with the public in this manner. >> We are getting no resolution at all and feel a bill adjustment or refund would be in order.

    Business Response

    Date: 02/09/2022

    I can get the screen portion of your complaint taken care of since ******** ******** does not want to take care of it directly. As for the expandable foam complaint, I will reach out to my installer again and notify him of your complaint.

    Business Response

    Date: 06/09/2022

    ** **** ** *** ******** *

    I have responded to the ********* in regards to their complains, mainly about the Window screen's apparent defect. No pictures were supplied to us as proof at time of claim. ******** Products the manufacturer of the Windows requires photographic proof of defects in order for a warranty claim to be filed.  Once photographic proof is supplied, we will file a warranty claim. It's at ******** ******** discretion to get the screen mesh replaced if the warranty claim is valid. KC Window & Door has not and does not offer any warranty of any sorts of its own. It's all the manufacturer warranty.

     

    With the other claimed issues, again no photographic proof was supplied. I have been forwarded the complaints to my installers which was sub-contracted. Sub-contractors are responsible for their own way of doing business. If they caused apparent damages it is up to them to resolve the issue. Aline ******* was given all their contact information. If she has a problem with the install, she should file a formal complaint against ** ****** ************* not KC Window & Door.

     

    *** ********* ****** ***** ******* ** * ******* ********** **** **** * ****** **** ** ********** **** ********** *** ******** ***** ******* *** *********** ***** ***** *********** **** **** ******* ******* * ********* *** *** ******** ** ** ********** **** ** *** ********** ***** ****** ******* *** ***** *** * ********* ** ** ** ****** **** ** **** *** ** ***** **** ***** * *** ******** **** ***** **** ***** ******* ** *** ****** ******* **** ***** *********

     

    **** ** *** *** **** *** *** **** **** ** ******** *********** ** *** **** * *** **** ** *** *** *** ***** **** **** *****

     

    Sincerely,

    --

    Kevin ***********

    KC Window & Door

    ****** ************

    **** ************

    ******** *****************

    Customer Answer

    Date: 07/09/2022

     
    Complaint: ********

    I am rejecting this response ********
    Sincerely,

    Aline *******

KC Window & Door is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.