We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Pools

204 Container Homes & Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a container pool from 204 Container Homes and Pools from the owner KURT ******. After contacting him, I went to his shop in the spring of 2021. They were pool plants there. There was a welder working on site on a container. It all looked legit. After doing renderings and drawings, I signed the purchase agreement on 10 June 2021 and put a down payment of $20,000. The other half was supposed to be paid after inspection and prior to delivery. Delivery was supposed to be 3 months. Due to Covid according to him there were some delays. The delivery was postponed. He came to have a look at our home to see where the pool site was and gave me the measurements for the gravel pad that had to be built for it. I spent $2500 to get that done. Then came spring. There was a lot of rain so he mentioned that he couldn't be delivered. He contacted a crane company from Portage so that this person got involved. The crane operator contacted me to look at the site as well and came which still made it look legit. We picked the date of July 29 for delivery. Everybody was ready including the crane operator. He still mentioned that his yard was too wet. So I decided to go to his yard. The shop was empty and the neighbouring offices mention that nobody has been there for a long time. As an excuse he told me that he changed site but still wouldn't give me the new address after several text messages. His Instagram and website have not been updated since summer of 2021 ********************************************************************************************* He will not send me pictures of the pool I have no proof that he's been built so that in my opinion there's no pool existing although he still insists that there's just a few items missing. Last time I contacted him he said he couldn't meet me because he was at the lake. I wish I could be at the lake but he's sitting on my money. I hope that you can help me get at least my down payment back *************** Sincerely Bernard

    Business Response

    Date: 23/08/2022

    Business Response /* (1000, 5, 2022/08/05) */ We have been in contact with the customer, We have explained that we are having labour shortages and issues. We are running quite behind in our build schedule and are trying to get caught up as soon as possible. We have also just moved our offices to another location as we were growing out of our current space, We have already notified the customer that once we are settled that we would invite the customer to come down and seek out his pool Consumer Response /* (3000, 7, 2022/08/08) */ To whom it may concern, The response is unsatisfactory as the business still doesn't mention any address for the business office and there is no proof that any pool is being worked. Yes, he has contacted me and has given me excuses after excuses. ****************** the address on his website is an empty office and still no new address. Our pool was supposed to be done in August-September 2021, 9-12 weeks from the day of signed contract which was in June 2021. That's when I wired $20000. To me this business still doesn't exist until there is an official address and I can see my pool or a pool. ******************************************************************************** ****** Business Response /* (4000, 9, 2022/08/09) */ When the pool is completely ready to go that is when we can ship the pool to the customer. The pool will be ready when we finish its last coating for the interior.

204 Container Homes & Pools is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.