Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you regarding the concerns that I had after conducting business with Parenteau’s Eavestroughing Inc. to have my soffits, fascia, eavestroughs and downspouts replaced in June of 2022 at ** ******** **** * **** ******** *** ******* ***** *** **** *********. The invoice states that there is a 2 year guarantee on all workmanship.
  
  At the time of the installation, I mentioned to the business owner that the configuration of the downspouts was different than what was previously on the house. (Previous to this I had never had any of the issues outlined below). Since the installation I have noticed several concerns with drainage: ice at the base of my front steps and in front of my garage, water pooling near the foundation, dripping between the eavestrough and the fascia, ice build-up at the downspouts, and water coming through the seams of the eavestroughs. * **** ** ********* ****** *** ****** ** * ******** ***** ** ******* ******* *********** ***** ** *********  In February of 2023 I tried to contact the business owner Gord to voice my concerns (left text message on Feb. 9, 2023 and voice message on Feb. 13, 2023). He did not return my calls. On March 10, 2023, my brother spoke to Gord who reported that he was recovering from back surgery and would address my concerns in March or April 2023 but I have never had any communication from him. I contacted him again on May, 29, 2023.
  
  My other concern with this business owner is the manner in which he treated me when the work was being completed. He pressured me into moving forward with the job even though he knew that my husband had recently passed away and I had expressed the desire to postpone the work until a later date. **** **** * ********** *** ***** *** *** ************* ** *** *********** ********** *** **** ****** ** *** ****** **** *** **** *** **** ** **** **** *** *** ***** ******** * **** **** ***** **** ** *** ***** *******  My hope is that these concerns can be dealt with in a timely and satisfactory manner. I also hope that this business owner will realize the stress that he has caused me not only emotionally but also in terms of the potential damages to my home because of the concerns related to his workmanship.
  
  Thank you for assisting me in resolving this matter.
  
  ********** ***** *****

  

  Business Response

  Date: 19/10/2023

  The client was home at the time of the initial installation, Parenteau’s Eavestroughing discusses location of downspouts with the home owner prior to installation, Donna ***** agreed with the location of all downspouts at that time. Also upon completion, Parenteau’s Eavestroughing conducts a walk round of the work to ensure the client is satisfied. Again, no issues were raised by the client upon completion of the work.

   

  No damage to the stucco was caused by any staff of Parenteau’s Eavestroughing, it is our understanding that another party confirmed this was not a result of the work completed by Parenteau’s Eavestroughing.

   

  Donna Davis did have a family member contact Parenteau’s Eavestroughing on her behalf to facilitate the repair, all contact was answered. 

   

  To the best of our knowledge, a resolution to all issues was reached on September 7, 2023. 

   

  Parenteaus Eavestroughing Inc

   

   

  Customer Answer

  Date: 20/10/2023

   
  
  Complaint: ********
   
  
  I am rejecting this response because: I am rejecting this response because: this issue
  was not resolved on September 7, 2023.  The same issue is occurring right
  now. Ice continues to build up on my stucco.
  
  I disagree with the company’s assessment that they did not cause the stucco
  damage, as it was not damaged prior to their work.
  
  Insofar as my being home at the time of installation, this is not correct. It
  did not occur over one day. I was planning my husband’s funeral and was
  attending the funeral home with my niece during the days they were working at
  my home. I was not consulted regarding the initial placement of the downspouts,
  in fact once the work was completed I questioned their placement as it was not
  the same.
  
  Insofar as my not raising issues: I raised concerns regarding downspout
  placement and my garage door not functioning properly as a result of their
  work. I was told that I was a difficult customer, the worst they’ve had.
  
  I am concerned that more damage will occur to my home as a result of the
  quality of their work.
  
  Sincerely,
  Donna *****