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Business Profile

Air Conditioning Contractors

Ransom HVAC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged Rick and his Company to source & install an HVAC unit in early November.
    We agreed to terms of the engagement to begin the week of Dec 16th.
    On November 13, I made 2 separate deposits of $******** CAD (total $********) was made from my personal bank account to his business account (which he verified and sent an invoice on the deposit for). I noted the deadline for the work needed to be completed by late December which he noted was not a problem and would complete.
    December 16th approached and he was unable to attend the scheduled visit (even though I reached out several days before hand). He finally arrived on Saturday, Dec 21 but, did not work on the install...He noted he needed to retake measurements and order in the materials as he did not start the process yet (even though he came out previously in Nov). By that time, our schedules did not align and he would no longer be able to meet my deadline of completion by late December.
    On December 22nd I requested a refund. Given holidays were right around the corner he mentioned the refund would a week or so to process.
    Since the 1st week of 2025, he has only refunded me $**** ****** deposit = ***** outstanding.
    I've been trying to resolve the refund internally with him but, it seems like he does not want to refund me the remainder of my deposit. This week was the last straw - he mentioned the supplier provided a refund but, it's in his business account. As a consumer, I don't understand why I am not refunded my deposit after I asked for this almost 1 month ago. He has communicated and provided empty promises for the past several weeks now. I am frankly tired of his excuses and just want my money back.
    To be fair, he has communicated with me through text (which I do appreciate). However, his words are holding less meaning as he has noted several times he would "send more cash" but never would follow through as "something came up".

    Customer Answer

    Date: 06/02/2025

    ** ****** * ****** ** ****** ** ** ** ***** ** *** ** *** **** ******* ****** ***** ***** *** **** ** ******* * ******** **** *** ******** ** ****

    I have not heard or received any refund back from this business. *** *** *** ** **** ******* *** ********* ** ******* ** ***** ***** *** *** ******* ** * ****** **** ******** ********* *** ****** **** ***** **** ******* ********* ** *** *****

    ***** ****

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of the business received $5,000.00 (via bank e-transfers) from me for the equipment he supposed to buy for me. Then I asked to return the equipment and to give me my money back before any works have started. The owner returned the equipment to the dealership, received my money from the dealership, and refuses to give me my money back since February 2024. Today is April 4th, 2024 already.

    Business Response

    Date: 19/04/2024

    I have contacted the customer and explained that I am unable to pay back the deposit at this time but that I have every intention of doing so. 

    Our company has run into an unfortunate financial situation. 

    I hope to have this resolved within the next month.

    If I cant in this time period I am looking at finding alternative financing to pay back the deposit.

  • Initial Complaint

    Date:19/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a furnace at the end of April from this company as a family member, I trusted, referred them to me.
    While they promptly installed the furnace, the thermostat I had, to the contractors surprise, was not compatible with his newly installed furnace. He went to **** ***** to get one as it was needed and charged me accordingly. It was during the flood season so there was a lot going on and I had no time to oversee or even pay attention to the kind of thermostat he purchased. The next day when I read the manual and had to set the thermostat myself, I discovered it was not a user friendly thermostat and completely different than my old one, which is OK but had no similar features at all. I called the contractor whom is also the owner of the company and mentioned 3 key features on this thermostat I really miss. 1) The back light, there is no light on this one so it is very difficult to read for me, it did not display the outside temperature like my old one and it is not user friendly, I found it so difficult to operate and asked him if it was possible to return this one and get another one. He told me I would have to pay for the difference between the two and I agreed happily after discussing with me. He told me he will do that soon. Well 6 months has passed and several phone calls and finally 2 months ago he responded and finally took my call and informed me June/July were his busiest months and he would do it in August. I chose to not bother him in June or July as I do understand just how busy these fellows are, so I waited patiently. In August I texted him, called him, no replies again. Finally end of August he texted me saying Oct. 18th. I say thank you, see you then. Oct. 17th I text him to ask him what time as I took the day off and he tells me basically to get someone else to do the job.*** ***** *** ****** ******* ***** ** **** **** **** *** **** *** ******* *** ******* *** *** ***** *** *** ********** ***** ***** *** **** ********

    Business Response

    Date: 24/10/2022

    Good morning,

    When I realized the thermostat was not compatible I explained to the customer the issue.  I said I would purchase one and asked what features she wanted so I bought one according to her instructions.  I installed and only charged the cost of the thermostat and not my time to pick up the thermostat or install.  A day or 2 later she was unhappy with the thermostat as it didn't have the features of her old one.  I said when I had time, I would try to source one with the features she required.  She did say she would pay the difference, but she would have to pay the total cost as she accepted the original thermostat.  As soon as it was installed it is a used product and I can't return it.  I have had no time to deal with this for a multitude of reasons including labour shortages.  I told her to find someone else to complete this but that was unacceptable for reasons I never understood.  I was never rude to this customer and will gladly show my texts.

     

     

    Customer Answer

    Date: 24/10/2022

     

    Complaint: ********



    I am rejecting this response because: his explanation is NOT accurate at all.  He informed I had the top of the line thermostat and asked whether I use all the programable and many wi-fi features (remotely).  I said not at all.  He said he was off to **** ***** and would pick up a suitable one for me.  I gave no instruction as he said. He is correct a day later, I contacted (called) him to ask for a different thermostat, but NOT because it didn't have the features of my old one but because it didn't have ANY of the features of my old one.  We agreed I would pay the difference and  be back soon to make the switch.  It wasn't until I now read his explanation that I knew he wouldn't be able to  return it.  it was never mentioned.  The one I have now is very sensitive, is not even working properly, and is in a location that is dark and I am unable to read the display.  My older one had a constant back light and was easy to use.  When he was on the way out the door to buy it all I said laughingly.....was make sure its easy to use Rick.   

    I understand labor shortages* ** * ** * ******* *******  But after telling me to hold tight for June and July as those were his busiest months and I say no problem ***** * **** **** ****** **** ******* *** ***** ** *** ******* ** ** ***** *** ***** **** * **** ***** ********* *** ** ***** **** ** ********* **** *** ******* **** *** ** ** ***  ****** ***** ** * ******** ** **** * *****  **** **** *** *****   Why wouldn't he give me the service a customer has the right to expect when agreed upon??  Then ....to set a date after waiting four months, giving me an appointment two months later (Oct. 18th) and not to show up or even text is just plain rude.  Especially after I sent him a very polite text the night before confirming the appointment as I had taken the day off to be home for him.  Imagine my surprise at his response. His explanation is not acceptable ** **** ** * ******* ************ **********   **** ** ** ************** *** **********  ***** *** ********** I still think he needs to finish the job.  **** ** **** ***** **** ** ***   

     




    Sincerely,



    Yvonne *******

Ransom HVAC is NOT a BBB Accredited Business.

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