We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Financing

Restart Auto Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ********** ******** ** *** **** ** *************** *** ***** ******** **** ** **** ******** I applied for financing on a larger vehicle because my family has outgrown the one we currently own. The company claims to be credit experts and promises the lowest possible interest rate and cash back and 3 months no payments ect. I understand I got my vehicle when prime interest rates were much lower and was prepared to pay a little more. They claim to have 1000’s of vehicles in inventory but could only show me 3 that were older than the one I currently have for way more money. **** ***** ***** I wasn't happy with what was provided to me from them so I declined the deal. That was the end of it until I seen they ran 7 hard inquiries on my credit in one afternoon. I did not consent to this, ****** **** ***** ******** ***** ********* ******** ****** **** *** ** **** **** ** *********** ******** * ***** ******* *** ***** ****** ******* ** ****** *****. Now they have just damaged it worse. Furthermore they were ********* about where they applied to for credit, they told me my own credit union denied me credit ( ******** ****** *****) they in fact did not have any contact with them. All of the vehicles they had offered to me were older than mine and much more money. ****** for a 2020 Hyundai is outrageous. * ****** ***** ***** *** ***** *********** I am upset about 7 hard inquiries on my credit for an approval **** ***** **** ******* **** ************ *** ** ** ****** ** ********** **** ** ***** ** ******* ********** At the very least I want 6 out of the 7 hard inquiries removed from my report, *** ** * **** ** **** ******* *** ***** ***** ****** * **** ** ** *********** *** ** **** **** ** **** **** ** ** ***** *** *** ************ *** ***** **** *** ** ***** ******** ***** ** ***** ****** *** ****** ** ****** ***** ******* ** ******* **** *** ******

    Business Response

    Date: 16/09/2024

    Customer applied through our lead provider and we contacted him both by text and by phone. On his application He authorized a desire to obtain financing and we went a step further by texting him as well as contacting by phone. He ask that we get him the best rate possible and that is what we did. He sent us all his information and we did our best for him. His credit was not what it once was nor are the bank rates what they were 3years ago. He asked us to try and get a better rate and we tried. He than said he wasn't interested anymore so we quit all communications until he became angry *** *********** ** ****** ** *** ********* at which time we ceased responding and than we received this from you.

    Customer Answer

    Date: 19/09/2024

     
    Complaint: ********

    I am rejecting this response because:

    The only reason I applied online was they guaranteed the lowest rate possible.  I did not ask them at any point to run my credit more than one time. I am frustrated with the 7 hard inquiries.  ** ********** ****** ***  financial professional would have known what I would be qualified for after 1 inquire the other 6 were unnecessary and will have negative consequences to my credit for the foreseeable future. ** *** *** ****** ** ***** ********* I have every right to express my displeasure with the awful service I have received from John and his team. ***** *************** ** ****** ******* *** *** ***** ** ****** *** ***** * ********* ** ****


    Sincerely,

    Daryk *****

    Business Response

    Date: 19/09/2024

    Contact Jasmine ****** **************she has the consent from customer we buy leads from them. We also got consent from Customer we facilitated the request for a dealer we never personally pulled any credit. Customer gave us all their information. Their trade registration info their drivers etc. Customer is angry *** ********* verbally abusive that is why we are no longer accepting texts and phone calls.  

Restart Auto Finance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.