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Business Profile

Real Estate Development

Kingdom Home Building Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of May, 2023, I paid damage deposit to Kingdom Homes in the amount of $******, PLUS a pet deposit amount of $******, for my dog, (4.5lbs). I followed all instructions as per the lease contract, and received a total amount of $****** on December 21, 2023. I found a replacement tenant to take over my lease as required. I vacated the home on November 20, 2023. I have photos of how the house was left, immaculate, and photos of all communications between Luke and I, *** **** ****** ******* **** **** * ***** **** ** *** **** ** **** ****** *** ** *****  ************* ******. Luke ****** *** *********, twice entered my home, without permission, although he states one is for safety reasons, though I told him I was at the longest 20 minutes from there, * ** **** * **** ** **** ************* On one occasion, my son had my keys to check on my place, so my son stated he would leave the keys on the table, and leave the door unlocked. When I arrived shortly after my door was locked, and when I contacted Luke, I was told that they must have forgotten to leave the door unlocked when they left my place, and on exiting it, had locked it. This was to see if the air conditioner was working. If they had called, I could have told them it was fine. ***** **** ******** ** **** ******* ******** there were electrical wires hanging outside sparking, as there were live wires hanging. Another safety concern was that on the outside of the patio door, there were no safety boards blocking someone from falling if the door were to be opened as the patio and stairs were not completed. * *** ******** ** ******* ***** ******* ***** ** ***** *** ******** *** ****** ******** * ******* **** ********* **** * ****** *** ********* *** **** ******* ***** ** *** ********. * *** ***** ************* **** ** *** ***** ** * ****** *** ******** ******** ** * ***** **** **** ** ** *** ***** * ****** ***** ** **** ** * ****** * **** **** ** ******* **** * ******** *** ****** ** * ******* *******

    Business Response

    Date: 18/01/2024

    **** ** *** *** **** **** ***** ** ******* *** *** ****** ***** ***** *** ****** ** **** **** ** * ***** ****** *** ****** ******* *** ******* ** ****** *** Rachel you have accepted the payment so I can provide photos by direct email to BBB if they need. 

    At the time you moved in we were switching to our new system which you know as Resident Center, and the accountant who refunded your payment when you moved out didn’t see on our new system that you paid a pet deposit.
    yesterday I had him do a deep dive into our accounts and we saw your other payment so we have now refunded that which you have accepted the etransfer. 

    Thanks 

Kingdom Home Building Inc. is NOT a BBB Accredited Business.

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