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Business Profile

Roofing Contractors

Racka Roofing Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Racka Roofing Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Racka roofing installed a new roof on my sunroom on Sept 7 2023. The next morning i notched the flat roof was lifting up around the edges so i contacted Darren at Racka and he sent a guy out to look/fix it. Unfortunately he only looked/fixed one side and when I looked at the other sides it was still lifting up too. So I called Darren again and he told me he would send out their flat roofing specialist to look at it. He came and fixed another side. Two days later I checked the roof and it is still peeling. I contacted Darren on Sept 18/2023 and asked for one of the 3 owners to contact me so we could arrange a time to meet on site to discuss why this is happening and what can be done to fix it. It is now almost 3 weeks later and the owners of Racka Roofing have refused to contact me. With the rain we have had the last two days I have noticed that water is coming out of my soffits on the sunroom which means it must be getting under the flat roof they installed.

      Business Response

      Date: 10/10/2023

      Good Morning!

      I should clarify that the two owners the customer referred to by name were Peter ****** and John ******.  Peter has been retired for over a year now and John is in a more on site/hands on role and things of this nature are not normally within his purview. Mike ********* and Jared ******* are also in ownership at Racka and as Mike is away from the office from Oct. 4-12, I (Jared) am responding on our behalf with limited direct knowledge of the exact situation.

      The first thing I will say is that from what I have been able to determine, we are not intentionally avoiding the situation. We have had a tech back to his home on two separate occasions since the work was originally performed and can confirm that while there is more needed there, it is not a situation where the home is in dire jeopardy of damage. That is not to say I want to delay in any way, only to put minds at ease.

      I cannot speak to whether or not at any point in the last three weeks Mike reached out to the customer in an attempt to sort things. I can see a possibility where an email may have been sent to John (as he was specifically requested) and he is predominantly on the tools and not accustom to this sort of thing it was missed. If that is the case I do apologize.

      I (Jared) have left a voicemail with the customer last week and have yet to hear back. When I do I shall make arrangements to have John and/or Mike head over to attend and determine best course of action.

      I will leave my cell # here again to ensure the customer and I are able to connect. Jared ******* *************** I look forward to speaking with you.

    Racka Roofing Inc. is BBB Accredited.

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