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Business Profile

Auto Auction

ADESA Winnipeg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

This profile includes complaints for ADESA Winnipeg's headquarters and its corporate-owned locations. To view all corporate locations, see

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ADESA Winnipeg has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:15/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold my car through the online auction 3 weeks ago, They took the car when we had deal and inspected it before sale and I received my full payment. Now the auction sales person is asking me to pay some damage they found on the car after they transported it to the buyer in AB.
      I am not aware of any damage on this car when it was in my possession and the ADESA inspected the car before sale.

      My car was sold for less then my asking amount, and now they asking $**** from me to fix the damage to the car which might be caused while in transit and after the car is already delivered to the buyer.

      Business Response

      Date: 18/10/2023

          I have looked into this situation. Your client has nothing to worry about . This damage appears that it was not noted by the seller when they gave us the photos of the car to sell. OPENLANE Winnipeg Previously ADESA Auctions gave the buyer $***** to cover the damage and has just done this as a goodwill gesture to the buyer as this damage was not noted.

         The reason the arbitration department reached out to the seller was that's its normal practice to go back to a seller when damage is not noted in the posting. However our system could not tell that we sold this car for a public seller and not a car dealership. When we are only dealing with auto dealers this is how we handle damage claims . In this case it was overlooked by the arbitrator and did not realize what they were dealing with. This case has been closed on our end and we gave the credit for our auction. The seller has nothing to worry about as this case is handled.

      Ryan *******

      Customer Answer

      Date: 18/10/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      Malook *****

    ADESA Winnipeg is NOT a BBB Accredited Business.

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