Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * *** ***** **** **** ******** ******* ** ***** ** **** **** * ********* ***** *** *** ***** ***** ** ***** **** ****** **** * **** ******** ********** **** ** ******* **** ******** ** ***** *** ** ****** *** ***** *** ******** **** **** * *** ***** **** **** ****** I give people too many chances as in this case. * ** ******* **** ** * ***** **** ****** ***** ******** ******** ***** ****** *** *** *********** ** *** *** ** **** *** **********  **** ** *** **** *** *** ***** ******* ******** **** *** ***** **** ** ********  This past Fall» 1. OIL CHANGE I paid them to do an oil change before my big trip. They did not put the sticker on my windshield and told me they don't do that and I would need to figure out when the next one was needed. I had to get another one as I was worried they didnt do it. 2. REPAIRS I paid them to do cosmetic repairs but it was not all done and they did not alter the charge. I told them it would be nice for them to go over the work with customers before they leave but they said they dont do that. 3. CARGO TRAILER I put my cargo trailer into storage there. I did not realize it was not fenced at the back. It looks like a **** yard back there with some guys hanging around who say they are not affiliated with the business. The landscape is bumpy and muddy. Vehicles are crammed in. They moved my cargo after they thought I had left for the south. When I returned to get something I called to let them know I was coming and nothing was said, and I ran around frantically trying to find it which they knew would happen... I thought it was stolen! I finally found it on the very outside of the ****** compound practically in a field right up next to a pole so I could barely get my stuff out. There was no apology or explanation other than they needed the space for someone else. I wrote to them and told them I was concerned about my property being unsafe in that spot and to please move it but they disregarded it. My cargo was vandalized and property stolen from it and left open for FIVE days when they finally decided to inform me and it wasnt the manager who called, just an employee who was not so nice - unapologetic and not wanting to talk so I got no information. I asked why they waited FIVE DAYS to tell me and they said because of the police investigation, ***** *** *** ****** **** * ****** *** ** ** *** **** *** **** ********* **** ** ********. They left my property UNLOCKED out there! I asked for them to LOCK IT and MOVE IT to an safer place but request denied. She told me to come and get it but Im away. I had to call around and post on face book to get help and someone from out of town went to get it and tow it to their place. Upon arrival they were refused entry, I had emailed them and told them I wanted the friend to survey the area and take pictures before towing it. I was told one bin of mine was out on the ground which was hard to believe as there is a lot missing. They allow customers to come and go but told my friend its "dangerous". I do not know any details as they refused to tell me. * ****** *** ***** ****** *** now I'm trying to get a hold of the RCMP officer who investigated it to find out what the scene looked like and details since I know zero I called the manager, Jody who finally answered the phone and was totally disrespectful to me. She ***** ** ***** **** ** ** *** **** *** proceeded to tell me how busy she was with other things and when I got upset she hung up. I understand theres an element of risk when storing things but the way a situation is handled is what counts and this has not been handled well AT ALL. **** ****** **** **** ******* ********** ** * ******* ***** ** ** **** ********* *** ******* ** ******** *** ***** **** ********* I am a full time RV er so my motorhome and cargo are my home so this is a total violation and I am very distrsught. ** ******* **** **** ***** **** *** there were family treasures in there, ** **** ****** ******** ****** * ****** *** *** **. * **** *** ***** *** **** **** *** ** ****** ***** **** ********** ** ***** ** ****** * ** **** ********* ***** *** ******** *** ***** ** *** **** **** * ***** This crime happened just before my storage was ending ** **************. *** * ****** ******* ******** *** *********** *** **** ******* * **** ** ***** **** ******* **** ** ****** *** ** ** **** ** **** ** **** *****

  

  Business Response

  Date: 01/05/2023

  The staff at Winnipeg RV Service and Repair care deeply about their customers.

  An oil change was done on a motor home owned by this customer. The date was printed clearly on the invoice provided.

  As a matter of policy, we regularly go over all work done with each of our customers. When this job was completed we showed this customer what had been done and she told us he was satisfied.

  Customers' cargo trailer has been stored here for eight months.  Unfortunately we recently had a break-in to our yard where a number of trailers and motor homes were broken into.  We followed procedure by making a police report. We informed all owners that were affected, providing each of the Incident Number in order to make an MPI claim.  There is signage in multiple places on the property informing people that we are not responsible for any lost or stolen or damaged property.  It is also on our storage documents that the customer signs. Our yard is five acres and is fully fenced.

  Anyone entering our yard is required to check in at the office and get permission from staff to enter.

  When we called this customer to gently let them know about the break-in, we apologized several times and tried to relay the information to her, she screamed insults and accusations. These accusations are untrue and unfounded. 

  I hope this has provided enough information to you of what actually happened. We do not wish to do business with this person ever again.