Complaints

This profile includes complaints for Perimeter Aviation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Perimeter Aviation

  626 Ferry Road Winnipeg, MB R3H 0T7

• 

  Perimeter Aviation

  Airport Cross Lake, MB R0B 0J0

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I boarded a flight from Pikangikum to Winnipeg and none of my checked bags was on the flight. On June 21, 2024 the airline left my bags in Pikangikum, my bag had frozen meat which I had purchased. They told me that there would be no flights out of the community until the following Sunday. I had to spend two extra days in Winnipeg since I was in transit to Toronto. I had to reschedule my flight and remained in the hotel an extra day. The last night, I slept in the Winnipeg airport. After receiving my bags, I sent Perimeter a claim by submitting my receipts. They sent me a letter stating that they do not pay for hotel, nor rescheduled flights. I promised that I will complain to BBB and I was offered a discount code, to be used within 3 months. I booked a flight with Perimeter in September 2024 using the code. I got a message that the code was not available.

• Initial Complaint

  Date:14/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight through Perimeter Airline's website for an August 1 trip. The trip was from a northern community to Winnipeg, via Thompson. The flight website on the website specifically indicated a direct flight from Thompson to Winnipeg.
  
  The first part of the trip from the northern community to Thompson was fine. There was a bit of a wait and plane change in Thompson before the flight to Winnipeg. After a minor delay in boarding in Thompson, bound for Winnipeg, I boarding and was informed the plane would be making a stop in another northern community, to pick someone up, before carrying on to Winnipeg.
  
  This flight was purchased specifically because it was advertised as a direct flight from Thompson to Winnipeg. Having to go to another northern community on the way to Winnipeg was unacceptable and added at least one hour to the whole trip. The northern community we had to stop at was not on the way to Winnipeg, and was in fact, out of the way.
  
  Nothing was offered in terms of options for an alternate direct flight from Thompson to Winnipeg, or compensation of any kind. I want the portion of the trip from Thompson to Winnipeg fully refunded.
  
  * ********* ** ********* ** **** ** * ****** **** ** ******* **** ** *** ***** **** ****** * ********** **** ** ** **** *** **** * *** **** * ********* *** ****** * ******** ** ** ******* **** ******** ** ********* **** *** **** ********* ******* ********

  Business Response

  Date: 09/09/2024

  Good Afternoon,

   

  Perimeter Aviation reserves the right to flight schedules without notice. Perimeter Aviation also reserves the right to re-route or combine flights to maintain daily service.

   

  Additionally, As per the air passenger protection regulations small airlines do not start any compensation until the passenger’s arrival delay is more than 3 hours. Tanya arrival flight delay was less than 3 hours.

   

  Unfortunately, Tayna does not qualify for a refund or compensation. We will not be refunding Tanya’s ticket at this time.

   

  ***** ** *********** ***** ****** **** *** ******* *** **** **********

  Customer Answer

  Date: 22/09/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because it is not clear on their booking page that they reserve that right and nothing indicating a route change may occur. I am not complaining about the flight delay. I am complaining about their advertised direct flight, which was not a direct flight as advertised. I repeat, I would not have flown with them had I known they feel they can make last minute changes. As I was only informed upon boarding the flight, it was literally last minute.
  
  
  
  Sincerely,
  
  
  
  Tanya *****

• Initial Complaint

  Date:25/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, 2023, myself and a passenger were to fly with Perimeter Aviation from Thompson MB to another northern community, where I live and work. Due to emergent circumstances, ** * ****** ******** I was called into work and was unable to contact the airline to let them know we would not make the flight. I called them two days later when I was able, and spoke with them about this. I was given a email address to contact. I emailed the company in early January, asking if there was a possibility to get a credit or refund due to the circumstances, but the only response I’ve received was an email stating they would need to speak with a manager the following Monday. The type of ticket is non-refundable, which I can understand may be a limitation. I’ve sent follow up emails asking for an update and have not received any communication. I am simply looking for a refund at this point as I am moving and will not be using this airline anymore. **** ******* ** ********* ** *** **** *** ***** ********* **** ******** ******* *** * ** *** **** ** **** **** *** ************ ** ******* ** **** ** *** ********** ***** **** 

  Business Response

  Date: 04/04/2024

  Good morning Rachelle, 

  Thank you for reaching out to us. We appreciate the opportunity to
  address the claim submitted.

  Upon reviewing the ticket itineraries provided, and despite the complimentary cancellation
  policy allowing free cancellation up to 2 hours prior to departure, the
  passengers ******* and ********* failed to cancel their tickets prior to departure, resulting in
  a no-show fee and forfeiture of the funds.

  At Perimeter, we offer a range of fares with varying rules and restrictions
  to accommodate passengers’ travel needs, including options for name changes,
  cancellations, and refunds.

  ********* and ******* opted for a restricted fare which entails
  specific terms and conditions regarding no-showing for the flight. That was outlined at the time of ticket purchase and
  stated on their ticket itinerary (attached for reference). Therefore, in accordance with the fare rules agreed upon, and considering that no cancellation was made prior to departure, a no-show charge was applied to their tickets resulting in a loss of ticket value. 

  Furthermore, and despite the multiple channels we have available for passengers to request a ticket cancellation,
  including our reservation center that is available from 7am to 7pm, airport
  counters, and email channels, the passengers failed to utilize available options
  to notify Perimeter that they will not be showing up for their flight.
  

  *********, the credit card holder, contacted us for a
  refund and was denied considering the funds were forfeited due to the no/show charges
  on the tickets. The team explained the fare rules, but ********* persisted in their inquiries, prompting escalation to the management team
  for further review.
  
  In our efforts to address the situation and demonstrate goodwill, we approved
  a one-time courtesy waiver to cancel the no-show charges on both tickets, and we
  processed a refund back to the original form of payment on March 23rd,
  2024.

  Therefore, upon careful consideration, it is apparent that this BBB claim stems
  solely from *********'s failure to adhere to the fare rules associated with the purchased tickets. 

  Kind regards, 

  Customer Answer

  Date: 04/04/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Veronique ******