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Business Profile

Auto Financing

Dhillon Auto Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i signed a contract with Dhillon Auto Source on May.31/2024 to buy a newer vehicle through this company. The contract had cashback built into it. I received my 2018 GMC Terrain Denali on June.7/2024 and they took my 2016 Dodge Grand Caravan as trade for cashback. It took them 1 month to pay out the loan I had for the van and there was still more cashback remaining. Then on July.26/2024 they sent me $**** via etransfer still leaving between $***** *****. and now I cannot get any answer from them, i have tried call every phone number I can find that either goes to voicemail, is a text now number or is no longer in service. I have also tried emailing and they go unanswered. I went down to their office on Saturday September.7/2024 as their website states open 10:00 am to 5:00 pm, when I got there the door was locked and all the lights were turned off. There is also body work that they knew about that was to be done within 2 weeks of receiving the vehicle but have never received a call to take to their body shop to have corrected.

Dhillon Auto Source is NOT a BBB Accredited Business.

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