Complaints

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• Initial Complaint

  Date:21/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****Friday,
  January 10, 2025 I was scrolling through marketplace looking for a vehicle. I
  came upon one that interest me so I went ahead and said is it available. A lady
  named ******** called and texted me and asked me if I was looking for a vehicle
  which I said yes I am. She asked, what is your budget? I said between ** and
  ******. I end up sending her my driver’s license and my treat card and my
  insurance papers and she said she would get back to me once she looked around
  to see if she could find me a vehicle like an SUV.

  Monday,
  January 13, 2025 ******** called and asked if I can get a cosigner. I said I could
  ask my sister ****** ****** and my sister said it was OK for ******** to call
  her. My sister didn’t qualify so I called ******** on Tuesday January 14 and
  Wednesday January 15 but they didn’t have anything for me yet.

  Thursday, January
  16, 2025 ******** called and we discussed what I was looking for and my budget
  again  which I told her between $******
  and $******. I sent her a couple of pics of vehicles that I found on marketplace
  and she said she’ll keep looking for an SUV.

  Sunday,
  January 19, 2025 ******** text me saying she might have found a perfect vehicle
  for me and was going to make sure it was ready for viewing and sent pictures of
  a 2021 **** ******, a 2020 **** ****** and 2021 **** ********.

  Monday, January
  20, 2025 ******** text me and asked to give her a call saying she had a 2020
  **** ****** and a 2021 **** ******** in my budget. I text her back and asked if
  she had any pictures of the **** ********. I asked her about a few features I
  was looking for such as command start, low milage, warranty, etc. She called me
  and we set up an appointment for a test drive at **** ******* ***.

  Wednesday
  January 22 at 11:54AM, ******** text me to let me know ***** had me booked for
  2PM. I arrived at 2PM for my test drive and took the vehicle for a little ride.
  I came back and told ***** it was a nice, smooth ride and I was interested. I told
  ***** I will reach out to ******** about the vehicle.

  Thursday at
  6:37PM I text ******** to let her know I was busy with family, grieving my
  cousin who had just passed away, so I didn’t want to deal with the vehicle
  right now and she understood.

  Friday,
  January 20 at 12:21PM ******** text me to let me know the **** ******** was
  booked for a couple of minor repairs which wouldn’t affect the asking price.
  She called me on my cell to give me the heads up that her boss will be reaching
  out to me by phone. He called and discussed a down payment towards the ****
  ********. He text me the email address to send an e-transfer and said my
  vehicle can be picked up at ******** ********* at 1PM. I text him that I can
  only e-transfer $**** as I was on hold with the bank at that time. I was asking
  the bank to increase my e-transfer amount to $******. I explained to him that I
  will send the remaining amount after I finished talking to the bank. He said
  that fine. I also asked him to let me know when he received the $**** just to
  make sure he received it. He text back and said he received the $**** and said
  to please send the $**** remaining and tomorrow you will pay ******** *********
  directly the remaining $****** at 1PM upon pickup of your new vehicle at this
  time. The bank explained to me I could only withdraw or e-transfer $****** per
  day within 48 hours. I asked the boss if I could send the ****** and pay the
  rest tomorrow when I pick up my vehicle. He said yes and you could send the
  **** now. While my bank gave me problems trying to send the $******,  I was only able to send $**** more to him. At
  this time, I made 3 e-transfers to him; $****, $**** and $**** totaling $****.
  I told him I will pay the remaining amount when I pick up. He said OK. He went on
  to say that I will pay the remaining ** ***** to ******** ********* and they
  will have the vehicle ready for me and congratulated me for the purchase of the
  vehicle.

  Saturday at
  12:46PM I tried reaching out to ******** by text. No response. Saturday at
  6:20PM I tried reaching out to ******** again via text, no response. Tried
  calling her but could only leave a voicemail because it was full. Finally
  ******** called me Saturday evening to tell me she was sorry but their system
  was down and they were trying to get it back up and running as soon as possible
  and would give me a call within a couple of hours. She called me back to say
  they couldn’t get the system working and for sure will be fixed by Monday.

  Monday she
  calls to give me bad news that the vehicle that I put a down payment on was
  sold. She went on to say she didn’t know that there was another person
  interested in it and had a down payment on the vehicle already. She asked me if
  I was interested in the same **** ******** but it was white and there was four
  more features to this vehicle. I asked how the vehicle that got sold when I had
  a down payment on it and was congratulated by your boss. She said miscommunication
  went wrong somewhere. She asked if I was interested in the white **** ********
  and I asked to see pictures. She said what she sent by text she went out to see
  this white **** ******** and it has four more features than the black ********,
  which is a little bit more above your budget. I asked how much more and she
  said they’re asking $**** more. I said I can’t afford that. She said how about
  if I can get it down to $**** more. I said no, just send me back my deposit and
  I will look elsewhere for another vehicle.

  January 28
  at 11:36AM I told ******** I didn’t want to proceed with the purchase of the vehicle.
  She text saying her boss is going to call me. I told her I just text him and
  told him I will go elsewhere because there’s too much running around and I
  should have had that black ******** in the first place after I put down $****.
  Then you guys offer me another vehicle where you wanted $**** more and I said
  no thank you. She replied back and said they had relayed that after two days
  that it took you to make your deposit that there was another interested buyer
  and there was a doubt that it would not be accepted so we provided the
  secondary option but it’s $**** more which is the same vehicle but in a higher
  package and atrim level. She said she understood my frustration and apologized and
  said they will return my deposit minus broker fees and that I could proceed
  with another dealer. I told her I’m not paying any broker fees, I want my whole
  $**** deposit back into my account. I didn’t sign nothing and I’m not paying
  nothing for my money just to sit in their account. The boss replied asking for
  my email to e-transfer and I gave it to him. This was the end of our
  conversation.
  Shortly
  after I received an e-transfer for $***. I text him back and told him I only
  received $*** so far still waiting for my $****. No response. I tried calling
  him several times and it went straight to voicemail. I text him again several hours
  later asking where is my other $****, did you send? Finally at 4:22PM he text
  me saying this was a deposit on a vehicle and unfortunately you decided not to
  move forward with us as we provided great options for you and you decided against
  our options. I have sent you back $*** from the deposit. I replied back that I sent
  him $**** in total, where is my other $****? He replied back the other $****
  was a deposit towards the vehicle. I said I didn’t get a vehicle and to call me
  please. He didn’t call me back. This is where I contacted ***** where the black
  **** ******** was sitting at his affirm. When I called ***** he said he was
  just the middleman and had nothing to do with ******** or her boss, they just
  called him about the black ******** he had on his lot for me to test drive. I
  text ********’s boss back and sent him my screenshots of all three e-transfers
  that I sent him on Friday, January 24. I also told him if I didn’t hear from
  him by the end of the day I was going to call City Police and report him.

  Business Response

  Date: 19/03/2025

  This complaint has been dealt with and resolved.

  Customer Answer

  Date: 19/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I don’t know what was resolved! I didn’t receive nothing from Rise Broker Firm!

  
  
  
  
  Sincerely,
  
  
  
  ***** ******