We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

The S.A.A.R. Mobile Mechanic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to you with a complaint against the following vehicle mechanic - The S.A.A.R. Mobile Mechanic. In May 2022 he (Sean *********) replaced both rear shocks on my 2013 VW Beetle at a cost to me of $****** plus taxes. In May 2023 the rear shocks failed. He replaced them in June 2023, at a cost to me of $***** plus taxes. On June 23, I took my beetle to ** with a complaint of a 'banging' noise at the mid to rear area of the vehicle; they found the rear shock mounts loose. They removed the shocks, tightened the hardware and reinstalled them at a cost to me of $******.Sean had ********* to tighten the hardware correctly during the installation of the second set of shocks the month prior. I tried to reach Sean, with no response to my phone call messages or to the email I sent. Sean's *********** installation of the 2nd set of shocks was the reason I had to pay ** $******. He either ********* to tighten the shock mounts or forgot to tighten the shock mounts, which is the sole reason for the payment to ** of $******. Also, he refused to give me a copy of the parts he purchased. They have already failed after less than 1 year, and his installation failed in less than 1 month. So when the shocks fail again (through wear and tear or faulty parts) I will not have access to the warranty because I obviously will not want to engage Sean to install them. I requested Sean reimburse me the 2nd *********** installation cost ($****** plus taxes) as well as the fees I paid to **  (******), as well as a copy of the parts invoice for future access. * ** ********* ** ** ******* *** ** ******* ** ****** ********* ** ***** ** ** *** ****** ** *** ** **** ***** ** **** ********* ******* **** **** *********** ****** ** *******  * **** ******* ** * ******** ** **** ******** ************ * **** ******** *** * ******** **** **** ** **** ** *** ******* **** *** ***** **** ***** ******

    Business Response

    Date: 11/10/2023

    I do not agree to reimburse Gayle ******* I did do the work and installed the parts required. Gayle ****** failed to communicate with The SAAR Mobile Mechanic that there were any issues with the vehicle after parts were installed. She had decided herself to take it to another shop. Gayle ****** should have reported the issues with her vehicle to the SAAR Mobile Mechanic; another inspection would have been done and the issue resolved promptly as per my warranty policy and for customer satisfaction. 

    Customer Answer

    Date: 11/10/2023

     
    Complaint: ********

    I am rejecting this response because:

    I tried to reach Sean and my messages were not returned. My car sounded like something had seized, with loud noises and knashing as I drove it. I could not drive my car in that condition, and with no response from Sean I took the car into a service centre to be diagnosed. When they diagnosed that the parts had been installed incompletely my decision was understandably to have the error corrected then and there; what other option did I have when Sean ignored my calls. Was I  to go back home and hope Sean would some day respond to my messages? I am confident that any reasonable person would have done as I did after being ignored by the person who had ************* installed the parts.

    Sincerely,

    Gayle ******

The S.A.A.R. Mobile Mechanic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.