We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

UB Driving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:28/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved for a vehicle in March 2024. I didn't drive it until June 2024 as I hadn't acquired my license yet. The contract I signed said 100,000 km and MPI who safety inspected the vehicle said 126,000 km. I texted Emily who helped me get financing for the vehicle. She said she doesn't know how that could have happened. My first road trip in June I couldn't finish because the motor blew. They said they were going to change the motor and already had one ready. It doesn't look like it was touched, there was still dust on the engine showing I was told I would get a free detail, as the first one wasn't thorough, which I did not get. I asked what was done to the car, I never received anything letting me know. The company said they had another engine ready with 119,000. I made a $*** down
    payment and pay $*** bi-weekly. I received no spare or tire mobility kit. The front left tire has had a leak in it ever since I started driving the vehicle. There are zip ties under the hood holding the engine down.

    Business Response

    Date: 12/11/2024

    Customer satisfaction is our top priority, and we take all feedback seriously. We are aware of a recent concern raised by one of our valued customers regarding their vehicle purchase, and we are actively working to address the matter.
    As soon as we received the complaint, we reached out to the customer to better understand the situation and explore possible solutions. We have invited the customer to meet in person with our Director of Finance to discuss the issues raised and work toward a resolution. We are currently coordinating with the customer to schedule a meeting at their convenience.
    We remain fully committed to resolving this matter and ensuring that the customer’s concerns are addressed to their satisfaction.

UB Driving is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.