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Business Profile

Collections Agencies

(C.C.A.) Commercial Credit Adjusters Ltd.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company did not follow strict Ontario guidelines for establishing contact instead they reported for ******** **** directly to my credit report without first establishing contact no letter no nothing and when I call I’m informed we sent you a text that was flagged as spam by **** ******* ***** and told that’s contact it is not and wouldn’t hold in court as such now you have reported to the credit reporting under false pretences and have no communication till me calling you as your company had never called me but by the time I called you had already put this item on my credit without following Ontario collection agency practices set out under regulation. I have been instructed to start by filling a complaint here to get resolve and if none can be done here I am to file with the Ontario. Consumer protection but was told to do this step first.

    Business Response

    Date: 20/01/2025

    Good Day,

    I have reviewed your concerns and our records and would be happy to assist you in resolving this matter. I invite you to contact me directly by telephone * ***** ******** **** *** or by email *****@cca.ca.

    In reviewing our records I see that we received this account on December 9, 2024. We then sent written notices on December 10, 2024 and December 23, 2024.

    I would be happy to provide you with more detail by telephone or email. We do not wish to present any confidential information regarding your account on this public platform in order to protect your privacy and security.

    Thank you,

    ***** *********

    Executive Vice President

(C.C.A.) Commercial Credit Adjusters Ltd. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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