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Business Profile

Colleges and Universities

University of Manitoba

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter is enrolled in the University of Manitoba Physiotherapy Program at the Bannatyne Campus. Her tuition is due October 5, 2022. I paid her tuition today and noticed a charge of $345 for UMSU Health and Dental Fees. This was an automatic charge, not requested. In order to not be billed for this service, she needed to opt out by September 22, 2022. In order to dispute this charge, she needs to opt in and create an account (as if she is going to use the service) and then state her dispute. As part of the dispute we have to identify if there is another plan and provide proof. We should not have to dispute a service we did not request. We have two family plans that we are already paying for and we should not have to provide proof. I am requesting a credit on her account, Jamie **********  #******* for $345. We did try resolving this without coming to BBB however there is no email address on the website. **** ******* **** ******* *** ********** **** *** ******** ******* ** ******* **** **** ***

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