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Business Profile

Flooring Contractors

Eco Forest Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

This profile includes complaints for Eco Forest Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our hardwood floor refinished by Eco-Forest and they started peeling within three months. The peeling keeps getting worse and after contacting John he blames it on our house shifting. ***** ******* * ****** ** *** ********** ** ****** ** **** ***** ** *** *** *********. He **** *********** *** ******* offered to polish and put another coat of finish but said it will just happen again. ***** ******* *** ***** ********* ** ***** ********* *** ********* ** **** *** ******* ********* *** **** *********** ** *********** **** **** **** *** *** ***** **** *** *** ***** ********* ** **** ******** ******* ********** *** **** *********** *********** **** **** ** ***** ** ** ******* **** **** ** ******** ***** **** ***** **** ****** **** ****** *** ******* ***** ******** ** ******* ***** ** *** ****** ***** **** ** ***** ******* ******* **** **** ***** *** *** ** ***** ** ********** **** *** **** **** **** *** ************** *** ***** **** *********** ****** *** ***. *** ******* ****** *** **** ** **** ** *** *** *** ***** *** ***** ** **** * * ** ** **** ************ ********. We'd like help getting our money back to put towards a new floor since this one is ruined. ** **** **** ************** **** *** ***** *** ****** ************* ** **** ** *** ***** ** **** ** *** *** ************** **** **** ** *** *******

      Business Response

      Date: 20/07/2023

      You will clearly see we did everything we could even when it wasn’t anything to do with us. 

      We offered them hotel stay and to redo the floor and no cost. But no they kept insisting on a free floor. 

      Customer Answer

      Date: 20/07/2023

       

      Complaint: ********



      I am rejecting this response because:

      His only offer is to put another coat on top of a bad coat which we've shown will not work, **** ****** **** ***** ****, so we don't see the point of doing all that for the same result. The floor is stained and you can't take the finish off without disturbing the stain. Our floors are too thin to resand and the only option now is a new floor. ** *** *** ******* *** * **** ***** *** ************ *** ******* *** *****. A new floor will cost much more than our refund would cover, so we will have a much bigger expense in the end. He also did not offer to put us in a hotel. ** **** *** ************** **** *** ** ******* 
       

      Sincerely,



      Kevin And Melanie *******

      Business Response

      Date: 21/07/2023

      We are the pros not them. Whenever peeling happens we put people in hotel and recoat at no charge. Which we offered to them. They just want a free floor. 
      We have offered them to redo floor. 

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