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Business Profile

Foods

Carlton Food Mart

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I frequently had been buying grocery items at Carlton store. Nick Who is owner (impression I was given) allowed me to have a credit in store
    Sam who billed me for items I had paid for as date is in my head plus Nick went on vacation November 2022
    On bank statement referring to Sams error. Receipt total $****** , $***** is amount debited .
    I called Carlton store, I went and show differences only to be told I had to wait until Nick returns.
    Nick returned from vacation and I had much difficulties connecting with him , either too busy.
    When I did see and try to discuss. He said I needed receipts . I had all receipts I now only have 3 receipts.
    2 from credit I used Nov 3 2022. The one receipt has $****** as total dated December 14 2022 . Bank statements has $***** debited.
    Neither want to explain so I chose to ask for help from bbb’s organization
    Sam said and I seen he took picture of all He charged me
    1 receipt dated December 2022 I had not went back to Carlton store
    I was upset Christmas less than a week and he charged me for what I paid.
    I always paid my bill as good to have.
    I specifically recall dates as my pay deposited.
    I paid with cash. Is on statement. * **** ** ********** ** *** ******* **** . I only wanted my $***** returned. * ** ** ******* ************ *** * ***** **** *** ****** ** **** 

    Business Response

    Date: 08/05/2023

    We know Sandra she was our regular Customer . ***** *** ** ** ******* *** ***** ********** ******** she has financial difficulty in beginning of month so we gave her grocery items on credit and by end of the month as soon as pay comes and she comes and pay . She mostly comes send someone to do purchase for her when Nick working for credit. So she had ***** ******** **** ** pending 4 bills from November. And as usual when pay *** day came at end of November I asked her when you going to pay the 4 bills she said she doesn’t have money she will pay middle of next month which is December 2022, and she was regular so I said okay fine pay when you can . Then one day she send same regular guy who do grocery for her . He came as usual with her card to purchase some grocery and said Sandra wants to pay her pending bills so I add up all 4 pending bills to together with that day transection that was $****** . And after that she called me due to poor phone distribution I can’t hear or understand properly so I said come to store . Than she came and said why you charge me this much I sad you had a pending bills and the guy who you sent he said you want to pay . But then she said which bills I showed her and gave her all the bills . Now she is claiming she paid already those bills  and I was confused and I said when she said she paid to Nick ; I said okay let me ask Nick because he went on vacation on 30th November and he said no she didn’t paid yet . Then I said to her check your statements when you paid us and check all the dates and I gave her all pending bills ****** ***** ********* And now suddenly she said she paid all that bill with cash and I asked when she don’t know and she keeps yelling .

    We again requested her to check her bank . She keeps saying this you charged me $****** 

    ***** ****** ******** * ***** 

    That was part of ****** 


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