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Business Profile

Foundation Contractors

Fossil Finders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took $******** to complete foundation repairs and didn't finish the job. He has since deleted his facebook page and has refused to finish the job or pay the cost to get the job completed. Was supposed to start May 30 2024 and take 2 wks. He started June 25th and has still not completed the job

    Business Response

    Date: 18/10/2024

    Hello,

     Patty ***** has been compensated and all outstanding balances & or work has been completed.

     Her invoice has been closed & marked paid, as promised to her the remaining $******* on her invoice has been marked as paid,   as I gave her a $******* off the invoice due to the job being completed after the original estimated completion date. 

     Not all delays were on my account,    There was additional work added,  & weather played a part as well.

      There were times where I could not due work due to a few of my employees ***** *** ** not showing up,
      but this was discussed with Patty.

    However the most recent discussions & agreements with Patty have been honoured and the work and payments  completed. 

    * **** ***** ** ** **** *** **** ********* ** * **** ******** ******* **** *** ********* * *** *** **** **** ****** *** **** **** ****** ** ********

    She has also gotten extra work done that was not charged to her,  asides from a window repair which I have paid for.

    I never refused to pay her money, Nor did I leave the job unfinished.

    * **** *** ********* ** ***** **** *** **** **** **** ** ****** ** **** ** * ******** ***** ** **** ***** ******

    Customer Answer

    Date: 22/10/2024

     
    Complaint: ********

    I am rejecting this response because: Total paid $***** of *****.  I was quoted $*** for *removal and disposal of wall in order to prep for steel bracing to be installed.  I have pictures that I removed the drywall, insulation and studs on the affected walls.  Therefore he charged me for something he didn't do.  Quote also included - pressure patch of all cracks on all, patching of stucco, placement of patio (walkway), placement of AC unit.  I was quoted $**** for these tasks by other companies and ended up doing it myself because after almost 5mths Tyler still hadn't completed the work. He gave me a $**** discount because in his own words - because of the constant changes in days and not coming by, I'm going to consider the invoice paid.

    Job was scheduled to start May 30th I took vacation days to be home for the work. Gave $**** deposit.  I checked May 13th that he would be starting May 30th. May 16th he responded 'lead hurt an old injury on Monday, Tuesday my truck got broken into, Wednesday I'm dealing with the aftermath'.  May 13 he said he would start June 3-6. June 4th I hadn't heard from him. He  said start by June 17th or sooner. June 5th I advised I wanted a second egress window but if it was too late to add or too much work I won't do it. June 12th I asked if he was Starting on the 17th.  He advised will start June 19th.  June 18th I attempt to confirm he will show up.  No. Now he says June 21st.  June 21st he doesn't show. Says he's not feeling well.  Will come June 24th. Showed up June 24th - arrived late.  removed 3 rows of patio stone and left within half hour.  June 25th finally started to dig. Asked for another deposit.  Dug out foundation June 25 and 26th then left.June 30th arrived to install blueskin, asked for more money. Gave new quote for 2nd window. July 5th ran out of stone while attempting to backfill. July 21st I asked if I needed to hire someone else as he hasn't returned or sent any communication. July 22nd he said he'd be installing braces (originally to be installed May 30th) on the weekend. Did not show up.  Said he'd come Aug 6-9.  August 5th I remind him he's coming to install braces.  Now changes date to Aug 8th. permit for egress window was not submitted as he stated it had been, delaying the work further. He did not install the beams and in fact hadn't even purchased them yet. Aug 7th I tell him I've paid for the original work in full and he hasn't even completed it. I mention small claims. He says he will be in Aug 8th.  Multiple excuses.  * **** ****** ***** ***** ** ************ ** *** **** ***** **** ** *** *** ***** ***** **** ** **** *** ****.  ******** ***** ** ********* ** *** ** ***** *** ********* ** ********* ****** ** ******** ** **** I had to threaten to take him to court for reimbursement of paint (I painted) for the damaged stucco and for the repairs following his ****** window installment.  He then blocked my from his business page so I could not leave a review.

    Sincerely,

    Patty *****

    Business Response

    Date: 05/11/2024

     I agree that the time line had gotten pushed back,  however I don't agree that she deserves a full refund or any refund as the work was completed as per our final agreement & I did work not detailed in the invoice to try and make up for the time line.

    *** ****** ***** *** ***** *** ** ******* *** ******** ** **** ******* **************   * ******* ** *** ***** **** ** **** * **** ******** *** **** **** *** **** ************ ******* ***

    She never paid me in full before the job was completed and I have paid her for the paint & contractor she decided to go with for the window repairs.

    *** ***** ***** ** ******** ** **** ***** ****** ***** ** * *** ***** ******** *** *** *** ** ********** ** ******* **** *** ****

      * **** *** ****** **** *** ******* *** *** ***** ****** ****** * ********* **** *** **** ** ** ** ** ****** *** *** ***** ******** *** *********

    *** ********* ** **** *** ** ****** ******   **** ***** *** ****** ****** ******* ** ** **** ** ********** ** ** ******

       I had her paid within 5 days of the invoice she got for the window repair & before her demanded time line *** ** **** *** ****** ** ****** ******

      Now Patty has not followed my requests of removing this content or sending me the invoice for the window repairs as I require for business expenses.

    I would like to have this resolved in a practical manner as I have done what she has asked of me.

    Tyler ******

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