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Business Profile

General Contractor

Birch & Bass Carpentry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 12 (+2 weeks), 2023. We paid John **** ********* (goes by Ryan) $***** he said he required to start the work on the job that would go towards building a deck, one side of fence and finish a small amount of basement drywall and stairs at our home. He provided me a professional looking quote and drawing of the job prior to sending him the $***** etransfer deposit. He also sent me the Invoice from ****** * ***** to pay them directly for all the supplies - which I paid in full.

    He came for two half days to start the job, but only got fence posts in and then never showed up again to finish the fence, basement or even start on the deck. He wasted my partner and I's time and money as we had to take time off work to be home when he said he would be there to work but never was. He took our money, never returned it, nor returned to do the job. After contacting him many times, we gave up after 2 weeks and had to hire someone else which cost us more money as Ryan had ordered some of the wrong material and not enough of some.
    ** ***** *** **** *** **** **** ** *** ** ********* ******* *** *********** **** *** ***** *** **** * ***** ** **** *** ** ****** ******* ** ** ** *** **** ***** ** * *** *****. We were patient and gave him many chances day after day for 2 weeks to show up to do the work. Every day he said he would come but didn’t. His number says out of service for calls now but he can send and receive texts.

    **** ***** **** ** ********* *** *** **** ************** ******** *** *** ********* *** want our $***** back. My partner and I both requested it many times and have been patient when he said he would give us a refund but never has, with over a month wait. He won't talk on the phone, only text.

    The invoice he gave us is Quote ******** for $********. And the invoice from ****** *** ***** we paid for is Order No ******** for $********. We have other receipts on top of that for hundreds more of supplies we had to buy ourselves, plus 2 days of missed work.

Birch & Bass Carpentry is NOT a BBB Accredited Business.

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