Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my gutters cleaned and the individual who cleaned them said a few of the corners needed to be re-sealed, the gutter on the garage re-aligned, and a hole into a downspout cut bigger. He recommended EavesCleaned Plus. I set up an appt with Joe from the company. He came out September 28th and sealed 3 corners and re-aligned the one gutter across the front of the garage. He couldn't cut the above-mentioned hole bigger, as there was hornets buzzing around that space. He said he would return at a later date to do that work. I etransferred him $***, which he accepted, and a request for an emailed receipt, which I have still not received. He stated the work was guaranteed for one year. On Oct. 3 I emailed him to inform him that the previously leaking areas were now leaking worse than before, and a new area was now leaking. No response. Oct 11 and 16 - re-sent email and asked for confirmation of receipt. No response. Oct 19 - texted Joe. Oct 20 - Joe texted stating they would be there on the 24th to do the work. No one showed up, called, or texted. Oct. 28 - texted Joe - no response. Nov. 4 - sent email - no response Nov. 7th - phoned Joe, left VM. He immediately texted saying they would be out Nov. 9 to fix problem. No one showed, called, or texted. Nov. 11- filled out form on website for request for service. No response Nov. 12 - left voicemail Nov. 13 - messaged saying if work cannot be rectified, I would like to be refunded so I can have another company fix all the leaking areas. Nov. 14 - texted; no response Nov. 15 - texted; no response Nov.16 - texted; no response Nov. 19 - left voicemail again No response. It should be noted that I always called before texting. The times I didn't note leaving a voicemail were times the mailbox was full and unable to accept messages, so I had very few opportunities to even leave a voicemail. The gutters have now leaked so badly that the concrete is stained at the front of the house. I have provided Joe with photos

• Initial Complaint

  Date:19/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please accept this as a summary of a complaint against Joe ******** Eaves Cleaned Plus, for the withholding of our deposit for cleaning and service work that was never performed. On July 16th. I made a request for quote to Eaves Cleaned plus to clean and install gutter guards for our house. On July 18th, Joe responded with a request to meet, which I responded that first thing next week, or anytime that is convenient for him would be fine. With no reply by July 28th, I asked again for an update. On Aug 2nd I received a quote for the work requested, which I agreed to, and replied within the hour. On Monday Aug 5, Joe requested a $******** deposit by e-transfer, and scheduled work to begin Thursday Aug 8th or Friday. The E-transfer deposit was completed Aug 6th to *************************** Throughout August till late September, there was missed and postponed appointments, and little response to completing the job when he took on a contract in New Brunswick! This frustration of contract, led me to believe they were unable or unwilling to perform the work as promised. All of this resulted in me ending the work request, and asking for a return of our deposit. Joe had ensured us that we were entitled to a full return of our deposit, promised to return our money, but never did. As of today November 18th 2024, there has been no return of our deposit. I believe I have been patient and fair in this matter, and request your help in obtaining a resolve to receiving a return of our deposit. I am willing to provide any other information required to support this claim at your request. I thank you in advance, and appreciate any and all help you can provide.

   

  
  Below is a copy of our text correspondence relative to the above summary. There were also direct calls made to help get clarification and resolve this. Most went to voicemail or were refused because of a full mailbox.
  --------------------------------------------
  Fri Aug 9. 10:35 am
  Hello Joe, Randy from 114 Burr Oak. We're away for the balance of today. Please feel free to use my hoses if needed and contact me if there is anything you will still need. Are you working on the weekend or back on Monday? Thanks so much, Randy.
  
  Fri Aug 9. 4:04 pm
  Hi we are running behind today however we can start on your project Monday without further delay. Sorry for this inconvenience
  
  Fri Aug 9. 4:04 pm
  We'll see you on Monday, have a good weekend!
  
  Monday Aug 12. 5:12 pm
  Is everything OK? I'm currently not home, did anybody show today?
  
  Thursday Aug 22. 3:39 pm
  Hello Joe, something has gone terribly wrong with the project to service the gutters on our house. Someone in your company has one thousand dollars of our deposit, and we haven't had anything done in return. You received the deposit by Aug the 8th and committed to start on the ninth. We were then pushed to the 12th. Again, no crew showed up. I then left both voice mail and text follow-ups to make additional arrangements. Up to today Aug 22, there has been absolutely no returned contact regarding anything! 
  I dont know if Eaves Cleaned Plus is currently unable or unwilling to do this work. But, If that is the case, please return our deposit, and I will seek help with someone else. Otherwise please contact me as soon as possible to coordinate completing this job. Thankyou Joe, Randy
  
  Monday August 26. 11:41 am
  Hi sorry I have been away due to family issues. We can have this done for you by the second week of September. Alternatively, we would of course issue a refund if you would like to go a different company
  
  Monday Aug 26. 1:04 pm
  I'm sorry regarding your family issues. I am pleased you're still available. Yes, please let me know when you plan to be here, and I will arrange to have things in place for your arrival. Thanks again for your reply.
  
  Tuesday Sep 10. 11:20 am
  Morning Joe, are you all set up to be here this week? Would love to get this done. Thanks. Randy
  
  Monday Sep 16. 8:10 pm
  Hello Joe, the crew didnt get here by last week, are you completing the job this week? Please reply as soon as you can.
  
  Sunday Sep  22. 8:30 am
  Joe, I see no attempt on your company's behalf to perform this service. Therefore, I request to have you return my deposit immediately! The return deposit is to go to [email protected] Please confirm when this is done. Randy Stefanyk.
  
  Thursday Sep 26.12:29 pm
  Joe, as per our conversation yesterday, you promised to return our $1,000 deposit to our account. As stated above, please have this returned by e-transfer to [email protected] by end of business today. We need this brought to a close and our money back with no more delay. Randy Stefanyk
  
  Wednesday Oct 2.12:21 pm
  Joe, I can only ask one more time to have our $1,000 deposit returned by today. I can't understand why you are not responding, and prolonging this! As I've said before please return the deposit to [email protected] today. If you can't or won't return it, please call and let me know why.
  
  Thursday Oct 3. 1:06 pm
  I am truly sorry about this, I meant to get this cleared off before I left for work as I have a contract in new Brunswick I am working on. I need to bring you a cheque or cash to refund deposit. I am back in town by the 20th of the month and can come to your place to square up. I will refund to you not just going to take your money. Should have gotten in touch sooner but have limited cell service where we are now
  
  Thursday Oct 3. 1:06 pm
  The money was sent to you by e-transfer, I don't understand derstand why you or an associate of the company can't e- transfer it back to us today. Please confirm.
  
  Thursday Oct 10. 4:27 pm
  Joe, this is so irresponsible of you to ignore my request for refund. I have financial obligations due, and this is just negligent. Im sure there's wifi access everywhere. Your associates in you company have access here. Please make the e-transfer immediately to [email protected]
  
  Wednesday Oct 23. 2:33
  Joe, you've again not returned the $1,000.00 deposit by the 20th as you promised. There's absolutely no reason left that justifies this. Please make the e-transfer immediately to [email protected]. call me to confirm when this is done.
  
  Friday Oct 25. 3:08 pm
  Joe, please reply to this text to confirm that you will return by e-transfer our $1,000.00 deposit. Or confirm that you are refusing so that I may know how to proceed. This avoidance is not reasonable.
  
  Monday Oct 28. 4:46 pm
  Joe, I have to believe you don't intend on returning our $1000.00 deposit. 
  Correct me if I'm wrong and return our deposit by e-transfer to [email protected] immediately.
  With no replies to phone messages, emails or direct texts, Its obvious you won't communicate with me directly, leaving me only the option to seek help from my bank, media, or legal assistance.
  I absolutely can't understand why you're doing this to us, other than now believing we've been involved in some type of fraud or a scam. Why did we end up here?
  
  Monday Oct 28. 4:46 pm
  We will have the deposit returned to you this week with no further delay
  
  Monday Oct 28. 4:46 pm
  As soon as possible! Thanks
  
  Friday Nov 1. 10:29 am
  It's Friday, Joe???
  
  Tuesday Nov 12. 2:47 pm
  Still no response? As you did not return our money again as promised, I am currently in communication with my bank and better business bureau, who advise moving to legal pursuit through small claims, which might be best overall. I have patiently run out of options. It is in your hands to make this right. 
  E-transfer to jlach@my mts.net