Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending me emails claiming that I owe them money. I have never done business with them, they have never provided me anything, the only contact we have is them sending me a ***** bill on an inconsistent basis. The initial amount of money they claim I owe was 0$, however the amount keeps arbitrarily increasing, it is now at *****$ CAD.
  
  In june 2024 I was called by my internet provider (******* *******) saying that they would be getting acquired by a new corporation (Altima Telecom). Upon learning this, I called to tell them to stop billing me, and that I did not want to do business with the corporation that took over ******* ******* due to not knowing anything about them nor their practices. In the weeks that followed, my payment cycle ended and I switched to another provider that was cheaper and faster. I was contacted without solicitation by Altima Telecom with all sorts of offers, but I made it clear to them that I would not be making business with them. A few months later, I received a bill for the amount due of 0$. Now, about a year later, it has increased arbitrarily to around $.
  
  I want Altima Telecom to strike any amount that they expect to collect from me off their records, I want them to ensure this does not impact my credit rating by clarification their error with Consumer credit reporting agencies, and I want them to stop contacting me with this unfounded claim.

  Business Response

  Date: 28/07/2025

  ** ********* ****** **** * ********

  We hope this email finds you well, and we sincerely apologize for any inconvenience this may have caused.

  Upon review, we acknowledge that your account was never successfully activated on our end. For your reference:

  • The account wasn't successfully migrated over  since you've requested to cancel prior to the complete transition
  • Our records show the account is cancelled and the balance is $0.
  • Any emails or billing notifications you may have received were likely due to a system glitch during our ongoing migration of other accounts.

  • Please disregard any further messages or emails, as we’ve taken steps to ensure this will be the last correspondence you receive from us regarding this matter.

    We truly appreciate your understanding, and we consider this case resolved and closed.******* **** ** *** * ******* ******* ******

    Should you have any further concerns , feel free to call us back or circle back here. We're here to help.
    
    *** ******* ******* **************         
    ***** ** ********* **** **** ****
    * ******** ******* ****** * ****** ** ****** * *******
    * ******** ******* ****** * ******** ****  *** * *** * ** ******
    * **** ******* * ************* **** ******* * ******** * ****** *******
    
    ********** *******
    
    Lenny ******
    Altima Customer Care & Experience/Sr.Customer Service Rep
    ****** ********* ****************** *******
     
    

  Customer Answer

  Date: 28/07/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Thomas ********

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I was contacted by phone advertising Internet, phone 7 Television service for $****** per month including taxes. This was to take effect on April 15, 2023. The equipment showed up at the post office and was not delivered to me because it was shipped to the wrong address. The first payment was removed on my Credit Card before the install date. When the equipment was finally installed and working I found that the T.V. Service did not work as promised. I notified the Company and they promised to look into it. For the next 5 months I had nothing but issues with this service and got no assistance from Altima. In early August I advised them that I was cancelling their service as of Sept. 1, 2023. They offered to remove the T.V. service and charge a lower fee. They were unable to solve my issue. I said no, just cancel your service. On Sept. 4, 2023 I received an invoice from them saying that I had an overdue account with an outstanding Charge of 2 months of fees. This was for a service that was not provided by them. I advised them of this and asked them to remove these charges on Sept. 7, 2023. I heard nothing back following this e-mail. I received another invoice on Oct. 7, 2023 adding another monthly payment to this outstanding account. I want them to cancel these invoices and leave me alone.

  Business Response

  Date: 13/10/2023

  The client's issue has been addressed; 
  
  * account has been cancelled as requested and backdated the charges as 
  of Sept 1st 
  
  * we've provided our prepaid return label inorder for him 
  to send our devices back at no cost 
  
  * we've waived off the early termination fee due to the inconvenience 
  caused . 
  
  I hope everything is now okay and that we can part ways without any resentment. Thank you so much and have a good day! 

  Customer Answer

  Date: 13/10/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Clarence ****