Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I was contacted by phone advertising Internet, phone 7 Television service for $****** per month including taxes. This was to take effect on April 15, 2023. The equipment showed up at the post office and was not delivered to me because it was shipped to the wrong address. The first payment was removed on my Credit Card before the install date. When the equipment was finally installed and working I found that the T.V. Service did not work as promised. I notified the Company and they promised to look into it. For the next 5 months I had nothing but issues with this service and got no assistance from Altima. In early August I advised them that I was cancelling their service as of Sept. 1, 2023. They offered to remove the T.V. service and charge a lower fee. They were unable to solve my issue. I said no, just cancel your service. On Sept. 4, 2023 I received an invoice from them saying that I had an overdue account with an outstanding Charge of 2 months of fees. This was for a service that was not provided by them. I advised them of this and asked them to remove these charges on Sept. 7, 2023. I heard nothing back following this e-mail. I received another invoice on Oct. 7, 2023 adding another monthly payment to this outstanding account. I want them to cancel these invoices and leave me alone.

  Business Response

  Date: 13/10/2023

  The client's issue has been addressed; 
  
  * account has been cancelled as requested and backdated the charges as 
  of Sept 1st 
  
  * we've provided our prepaid return label inorder for him 
  to send our devices back at no cost 
  
  * we've waived off the early termination fee due to the inconvenience 
  caused . 
  
  I hope everything is now okay and that we can part ways without any resentment. Thank you so much and have a good day! 

  Customer Answer

  Date: 13/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Clarence ****