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Business Profile

Jeans

Bootlegger

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jeans.

Complaints

This profile includes complaints for Bootlegger's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bootlegger has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Bootlegger

      1530 Gamble Place Winnipeg, MB R3T 1N6

    • Bootlegger

      1139-8770 170 St NW Edmonton, AB T5T 4J2

    • Bootlegger

      3625 Shaganappi Trail NW Calgary, AB T3A 0E2

    • Bootlegger

      229 Kingsway Garden Mall NW Edmonton, AB T5G 3A6

    • Bootlegger

      45 King St # B Sioux Lookout, ON P8T 1A5

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A gift card was purchased from the Prince ****** ** location over the Xmas season. Seen the company is closing stores but they are still operating & selling clothing but will not redeem the gift card purchased over the **** season. At no time was it mentioned they might be closing & they continued to sell gift cards over the **** season and then say after Jan 17th of this year you are not allowed to use them. Called a ********* location, the employee said their location will probably remain open but they will not be allowed to redeem the gift card. I feel this is awful that the company sold probably a large amount of gift cards over the Xmas season & not even a month later refuses to redeem the gift cards although the stores are still open & selling product. Was told we are just out that money & will not be reimbursed. It was only a $50 gift card but I feel we were scammed out the money by the company who is profiting from all the gift cards purchased over the **** season.

      Business Response

      Date: 11/02/2025

      On January 7, 2025, Comark *************, Bootlegger ************* (Bootlegger), ********************** (****), and ******************** (Rickis) (collectively, the Company) commenced proceedings under the Companies Creditors Arrangement Act (the ****) pursuant to an initial order (the Initial Order) of the ********************************* (Commercial List) (the Court). ******* & ****************** has been appointed as Monitor of the Company (in such capacity, and not in its personal capacity, the Monitor) as the Monitor to oversee the **** proceedings.

      After careful consideration of all reasonably available options, the Company has determined that it is in the best interests of its stakeholders to wind down its Rickis and **** operations and to close all ****** and **** retail store locations. The Company will continue to explore opportunities with respect to Bootlegger through the **** process, which will include reducing its retail footprint to better position the Company in todays retail environment.

      Please note some other key points that were posted on our website as of January 7, 2025.

      - **** protection prevents creditors, vendors, suppliers and others from enforcing any rights against the ************************* will honour its existing return and exchange policy at closing stores up to (and including) January 17, 2025. Following this date refunds will no longer be offered for such goods. All purchases made at closing stores during the liquidation sale are final. 
      - Gift cards and store credit until January 17, 2025, at any ****, Rickis or Bootlegger store. After this date, the Company will no longer accept gift cards.
      - Until January 17, 2025, loyalty program members will continue to accrue points and will be able to redeem points at ****, Rickis and Bootlegger retail stores. Loyalty program members will cease to accrue new points effective as of 12:01 am EST on January 17, 2025 and points earned as of this time will automatically expire. 

       

      Additional Information with respect to the **** proceedings can also be accessed on the Monitors website at *************************************************************, by calling the Monitors hotline at ************** or by sending an email to the Monitor at *********************************************************************.

      We thank you for your continued support during this process.


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