We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Dynasty Jewellers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my watch in and the owner told me I needed a new battery. He checked the old battery and said that it was dead.

    Upon putting in the new battery he did not check if the watch was working, and I assumed that he checked it. He told me that there would be a six-month warranty on the battery as stated on the bill. I was in a rush so I paid him $***** and left the store.

    When I finally got home hours later and opened the box to see the watch, I noticed that the watch was still the same and not working. Nothing changed.

    I went back to let him know and he said that he cannot give me my money back, although he can put this battery into another watch. He said that the battery was corroded and that is why this battery does not work. I said to him, well if you **** ****** ****** *** would have told me that it was corroded from the beginning I obviously would have not purchased and bought a battery from you. * **** ******* ** ** **** *** *** ********* **** **.

    I now want my $***** back and prefer to not do business with this store ** * ****** ***** *** ***** ******** 
    I noticed looking at the bill later that it states, due to Covid 19 sales are final and no returns are allowed. ** **** ******  I have done business with the old owner and was very satisfied with his customer service *** *** **** ********* *** **** ** **** ** *** *** ******* ** *** *** ***** *** **** ** *** ******* ***** ** **** ********** 

    Business Response

    Date: 22/02/2023

    Dear BBB,

    Before the customer made payment, I have changed the battery and I did checked carefully the watch over ten minutes to be sure the watch is working. I have told the customer the old battery corroded inside and I did basic clean, so the watch is working. And asked whether the customer want to change the battery or NOT. 

    When the customer came back, I also re-checked the watch and measured the battery in front of customer to show her the good quality of the new battery. And that time, the watch worked sometime and stopped sometime, because the impacted by the previous battery corroded inside, not the new battery.  

    I also offered that I ready to switch the battery to any other watch for customer and this is also a policy that most of my customer to satisfy to follow.

    However, if the customer do not satisfy the switching battery policy, and want to refund, my shop is ready to refund any time.

    Thank you so much for the information from the customer and BBB!

    Sincerely,

    Dynasty Jewellers

     

    Customer Answer

    Date: 06/03/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Yes I do want my refund back I will go by there and get cash thank you.

    If I would have known that the watch was corroded from the beginning which I didn't know till I went to another jeweler as I was wondering why the new battery wasn't working.

    I would have never requested to put a battery in there and spend money for no reason.

     

    Thx.





    Sincerely,



    Joanne ******

     

    March 11, 2023: Hi I
    picked up my refund for my battery thank you.

    Joanne

Dynasty Jewellers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.