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Business Profile

Mattresses

Best Sleep

Reviews

Customer Review Ratings

4.75/5 stars

Average of 36 Customer Reviews

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Review Details

  • Review fromMelvin Z

    Date: 19/12/2024

    5 stars

    Melvin Z

    Date: 19/12/2024

    Had a warranty issue with the bed frames we had purchased. Gary was very helpful and replaced the pieces required to fix the frames. Thank you Gary.

    Best Sleep

    Date: 02/07/2025

    Service after the sale is part of the next sale. We look after our customers. Many many these days can you fix my Internet purchase the company is gone. No sorry but the products we sell always.
  • Review fromDarwin M

    Date: 15/11/2024

    5 stars

    Darwin M

    Date: 15/11/2024

    Awesome salesman, helpful for us finding our mattress and bedframe

    Best Sleep

    Date: 02/07/2025

    Thank you if you have time let the world know who he was?
  • Review fromKim C

    Date: 03/11/2024

    5 stars

    Kim C

    Date: 03/11/2024

    We’ve bought from Best Sleep Centre a number of times over the years so it was an automatic go-to when my mother needed a new mattress.
    Great deal and Gary is very pleasant and very helpful! ********** **********

    Best Sleep

    Date: 02/07/2025

    Thank you we rely on you because you have found you can rely on us. Send your friends; thank you for your support and trust.
  • Review fromPaul E

    Date: 23/10/2024

    5 stars

    Paul E

    Date: 23/10/2024

    Great service. Very clear as to pricing, warranty, expectations, delivery. Not inexpensive but what price do you put on top quality?

    Best Sleep

    Date: 02/07/2025

    Thank you. We have some products that cost some serious money. We just know less costs the same or more elsewhere and thank you for figuring it out too. Thank you for your purchase and trust.
  • Review fromJody G

    Date: 31/08/2024

    5 stars

    Jody G

    Date: 31/08/2024

    Kind , professional staff who are readily available to answer questions . Very knowledgeable about their products and provide a quiet place to shop .

    Best Sleep

    Date: 02/07/2025

    Thank you we do our best to play show and tell. It's a game we all learnt in kindergarten. Much nicer then deal or no deal. A great tv game show but a lousy way to work in the real world. Thanks for playing along and trusting the process.
  • Review fromCj B

    Date: 29/07/2024

    5 stars

    Cj B

    Date: 29/07/2024

    Knowledgeable friendly staff, easy to work with. Told them what I was looking for and they put me in the right product. They made buying there such an easy decision.

    Best Sleep

    Date: 02/07/2025

    Thank
    You. We sell what you ask us to get for you not what needs to go out the door that day. And it makes a huge difference in the customers lives. Again thank you for seeing the difference.
  • Review fromCheyl E

    Date: 08/06/2024

    5 stars

    Cheyl E

    Date: 08/06/2024

    James was knowledgeable and very helpful. The whole experience went very easy. Needless to say I was sold on the plush firm as soon as I laid down on my back. I’m a side sleeper but occasionally rolls on back. To be that comfortable on my back sold me. I also bought the pillow I was trying out as it was better than the side sleeper one I had. I could really feel the difference.

    Best Sleep

    Date: 02/07/2025

    We ask allot of questions and the customers who appreciate that get products and sleep that last allot longer then those who get upset we just can't point and shoot. Thanks for appreciating the service we want to give to all price points and customer needs.
  • Review fromPeter D

    Date: 13/05/2024

    5 stars

    Peter D

    Date: 13/05/2024

    I was very pleased with our transaction. Purchased bed from David himself. He is exactly like I imagined him to be from years of watching him on TV. And he sure knows his stuff. I FOUND HIM! Lol

    Best Sleep

    Date: 02/07/2025

    Thank you; yes I am me. And yes I try to make sure I know what I'm doing. Never have been able to fake it. Thank you for appreciating what we do.
  • Review fromBasil G

    Date: 05/05/2024

    5 stars

    Basil G

    Date: 05/05/2024

    Gary & Ed are very knowledgeable and were great to work with. Super service!

    Best Sleep

    Date: 02/07/2025

    Thank you two very seasoned professionals that care. One of the oldest and one of the youngest. You got the bat we have to offer.
  • Review fromHarry B

    Date: 25/04/2024

    1 star

    Harry B

    Date: 25/04/2024

    Complaint due to mattress seam separation. Sag in mattress. Best sleep response was unprofessional. I would like the mattress replaced with new one of same type or equivalent. I spent around $******* I would expect a better product and service. As I am a repeat customer very shocked at how I was treated. Matress is still under its warrenty less then 6 weeks old. Its seam should not have let go. ( it was not lifted or carryed by its imitation handles.).

    Best Sleep

    Date: 02/07/2025

    Don't understand your issue here. If six weeks old you have a comfort guarantee and don't need to use warranty. I'm certain this was looked after. Could you update this?

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