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Business Profile

Moving Companies

Short Line Moving Solutions Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had moved and stored my belongings with this company and they released all my positions to a second party with out contacting me

    Business Response

    Date: 22/09/2023

    Dawn ***** ***** was a storage customer
    of Shortline Moving Solutions. After a period of time, Dawn stopped paying for
    her storage bills. We made several attempts to contact her to pay her storage
    bill. We had past 90 days with no contact made. As indicated in the Warehouseman
    Lien Act, we were preparing to dispose of Dawn’s storage content. Shortly thereafter,
    Dawn‘s mother, **** *** ****** contacted us *** ********* **** **** *** ****** ********. **** *** indicated that she would pay for all of the missing storage
    bills and she would pay to store the content moving forward. At this point we
    considered **** *** to be the customer as Dawn was unreachable. After several
    more months of storage, I received a phone call from Bill ******. Bill
    indicated that he was a family member of **** **** and because she lived in
    Vancouver, she was unable to get her storage from us. Bill indicated that he
    would pay for us to move the contents out of storage and deliver it to his
    garage. We contacted **** *** and asked her to authorize transferring the
    content over to Bill ** ********* ** *** ******** ***** ********** ****** ******** **** *** ********** ** ** ******* *** ******* ** *****

    Shortly thereafter Dawn resurfaced and contacted us
    indicating that she was having a issue retrieving her content from her family
    members. I explained to Dawn that unfortunately she had stopped paying her
    storage bill and we no longer viewed her as a customer. She would have to
    contact her mother and Bill to retrieve her content. ** ********* ** *** ******** ****** ****** ****** ******* **** ******* ************ **** **** ** *** * ****** ********* ********* *** *** ***** ******* **********

    Shortline has followed all of the legal requirements
    indicated in the Warehousemen’s Lien Act and are not involved with the dispute
    between Dawn and her family. We wish Dawn luck in her in her legal proceedings
    with her family.

Short Line Moving Solutions Inc. is BBB Accredited.

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