Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Mufflers

Minute Muffler & Brake

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromNicole M

    Date: 28/12/2022

    1 star

    Nicole M

    Date: 28/12/2022

    ********** ********* Husband got his brand new tires swapped at minute muffler, a day later there was a horrible wobble when we’d go past 70km. My husband called and spoke to a man who said to bring the truck back in, brings it in this morning and they refuse to look at it and lift it up, all they could say was that the tires were bad (when they weren’t) not even letting my husband speak….. turns out they were supposed to tell us to bring the truck back in to be retorqued and they didn’t. ********** ******* **** ** *** **** ***** ******** ****** *** **** ** ** ********* **** ** *** ** ** **** ***** 

    Minute Muffler & Brake

    Date: 09/01/2023

    Nicole
    The tires that were installed were used tires and not new.
    The ford F150 did not have a wobble or vibration issue until the used tires were installed. Which indicates to us that the fault lies with the used tires.
    At the time your husband came for the inspection, all 6 bays were full and we also had 3 people ahead of your husband waiting.
    If you look at the lower part of your invoice, we have a re-torque disclaimer.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.