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Business Profile

New Car Dealers

Beaver Truck Centre

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased the brand new truck from Beaver Truck Centre in Winnipeg back to September 13, 2004 which we spend $*******. We got the new truck on October 11th 2024. On our first long haul trip to Vancouver October 13th 2024, we have experienced the steering wheel problem, and we took the truck to the ***** local repair centre in Brandon right way. The truck was in the local shop for three days. After that, we went on another trip to Toronto on November 8th, the engine light was on and burning smell came into the inside cabin. We have to call the service center for road assistance, and on our way back to Winnipeg, we also experienced no sufficient power from the engine which cause significantly safer concerns as driving in the winter conditions with heavy loads. Loosing power for a long-haul truck to stall in the middle of highway can be deadly not only for our drivers but also for others. The truck went into the Winnipeg repair shop after one day service, they discharged us and we went on the road to Vancouver to carry on our trip. However, the driver had experienced the same problem and completely stalled in Calgary. As the truck was not drivable, the ***** ****** send remote crews to the site for repairing, they temporarily cleared the warning lights from the engine and asked us to drive the truck to Brandon local repair shop for a complete check. After two times attempts, the Brandon local shop referred us back to Winnipeg dealer. The Winnipeg dealer attempted to repair but all the issues were remained. So the Winnipeg dealer concluded there will need to replace with a new engine and they went to order it.
    For us as a truck owner, we have spend $******* into this Brand new truck, the truck have given us all the issues since very beginning. It is completely not acceptable to us. We believe with an exchange a new truck will be the ultimate solution. We hope the BBB Central Canada can help us out!

    Business Response

    Date: 28/02/2025

    Beaver Truck prides itself on being the top in customer service
    and we take it seriously when customers are not satisfied.However, our
    dealership is an authorized ***** Truck dealership. When there is an issue with
    the performance of a ***** truck, we are obligated to operate as per the
    warranty policies and guidelines of ***** T***** ***** *******.     Through the discussion of the issues that the customer was having,
    we were guided by ***** ****** ***** ******* to replace the engine. We have
    since completed this repair and the customer has picked up the truck.     We do not have the authority to make any decisions of this
    magnitude at the dealer level. Once again, as a ***** Truck authorized dealer,
    we are obligated to operate under ***** ****** ***** ******** guidelines. 

Beaver Truck Centre is NOT a BBB Accredited Business.

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