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Business Profile

Online Retailer

Red Rebel Armour Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order through the Red Rebel Armour website on August 30th, 2024.

    I had been seeing a lot of ads for this company through social media, *** ***** * **** * ****** ** ******* **** ********** ******** **********, I was excited to place an order with them.

    When I went to place my order, I saw that they also had shoes available for preorder that were supposed to be sustainably made, and since pink is one of my favorite colors, I decided that it would be worth paying a lot more than I usually would for shoes ** ***** ** ******* ********** ******** and sustainably made footwear.

    Received all the items from the order except for the Pink Aki Classic shoes, which were supposed to be a pre-order item, since they had to have a minimum number of orders to make the shoes.

    I have still not received the shoes, and multiple attempts to contact the business were not replied to; I have only one reply from them via Facebook messenger on October 27th, 2024 saying they were a couple of pairs away from production. I have received no other updates from them since with regards to this.

    I would either like the shoes, or my money back.

    The shoes were $****** +tax, so I am disputing $****** plus 15%, so approximately $******.

    Please note that I placed the order through my email ********************** which is still active, ******* *** *** ******** ** **** ******* * **** * ********* ***** ******* ** ***** ***** *** *** **** **** *** ***********

    Business Response

    Date: 07/07/2025

    I spoke to her through our platform and resolved the issue.

    Sean ************** 

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 hoodies November 2nd never received them even messaged once they offered a extra hoodie it never came

    Business Response

    Date: 03/01/2025

    This person received their order on Dec 16.

     

     

    Customer Answer

    Date: 03/01/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Nikki *******

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company at the end of August, it stated on the website 3 to 7 day delivery. I am still waiting for the clothing that I ordered. They have given me nothing but excuses and the last time I contacted them they did not reply I live in Saskatchewan, so I cannot go down to the store and demand my money back. * **** * ** *** *** **** *** **** ** ****** **** ****** * ******** ******* **** **** ***** ** * ***** **** ** ****** *** I would like to resolve it ******* ********** *** ******

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a hoodie in early November. It says three to five business days before it will ship on their website. So I had an event coming up and I thought well. I'll have loads of time as the time got closer. I start to ask them questions and there was no answer. I then start to go looking at the company ** *** ******* *** * ******* *** **** *** **** ************ ***** ******** **** *** **** *** ******* *** ******* taking *** ***** ** money from people and not delivering. ***** *** * **** ****** ** ****** *** ***** ******** *** **** *** ***** *** ***** ** **** ****** **** *** ****** ** ****** *** **** ***** ** ***** ******* ***** *** ***** *** ******* *** ***** *** **** ****** ** ****** *** *** ****** ****** ** **** they tell us that we should be patient with them ******* ******* ******* **** ***********. * *** ****** *** ** ******* ****** *** *** *** ** ***** *** *** ** **** *** **. **** **** ** ******** ** *** *********** *** *** **** **** *** ***** *** ***** ***** **** ** * ******** ***** ** ****** *** *** ********** **** ***** ** *** ************* *** ****** *** *** ***** *** ****** ** ************ ** *** ****** *** **** **** *** *** ******** **** *** *** ******** * **** ***** So if you haven't ship my hoodie please please refund my money *** **** **** ****** *** ** **** ** ********* ******** ** ** ***** ** ******. ** * *** ***** ** ****** ***** ******** ***** **** ***** ** *** **** **** ***** * ****** ************* ** *** *** ****** **** ******* ******* ********** ** *** ** ****** ********** *** ******** ** *** ********** *** *** **** ** *** **** *** ***** ** ****** ****** **** ****** *** *** **** **** **** ***** ******* **** *********** **** ******* *** *** *** ******* *** *** **** ** ** ** **** ** *** ****** ******* *** * ****** **** * *****

    Business Response

    Date: 03/01/2025

    This customer is harassing us, we refunded her Dec 4.

     

    Also, we have a disclaimer on our site indicating why orders could be delayed.

     

    This year the ****** **** Strike caused us delays in fulfillment and delayed our incoming shipments.

     

    We shared all this information with her *** ***** ***** ***** ****** ******* ***

  • Initial Complaint

    Date:03/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered September 15th. It is not October 2nd and no shipping information has been sent out. I have reached out via email, Facebook comments, Facebook Messenger and through the contact on the website. **** ** ****** *************** 

    Business Response

    Date: 05/11/2024

    This order has been delivered.

     

  • Initial Complaint

    Date:15/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweater from this company on December 7th 2023. It was supposed to ship in 3-7 days. I waited those allotted days and then emailed, called, sent Facebook messages and messaged their "bot" on their website. All to no avail. The number I called from their website has an answering machine with a completely different phone number as their message. So I also called that number to no avail. I just want my purchase to be delivered or I want my money back! *** ***** ****** ** **** ******* ** ** ******

    Business Response

    Date: 29/12/2023

    Hi, we apologize for the delay in responding and shipping your order we got hit with the flu and fell behind our standard fulfillment times and response times. According to the tracking your order was delivered on the 21st of Dec. **********************************************************************************

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order made on 9/10/2023 for a hoodie and a sweatshirt totaling $******* As of 9/11/2023 the money was out of my account at ********* ****** ****** On the order it stated delivery within 3-7 days. On 9/20 I inquired about the delivery. The status on Shop still stated only that the order was made. I received an auto-generated response about the tracking number which I have and I replied as such. On 9/24 I received an email stating there was a delay due to ******** ******* and ****** ****. I had not received any update by 9/30 so I emailed back, again with a auto-generated but no real response. By 10/2 I decided to cancel the order and stated as such on an email. Again I have not received any update on the order. As of now it only has "Order Placed" as a status.

    Business Response

    Date: 10/11/2023

    Hi Erik, the tracking shows the order was delivered on October 30th.

     

    Customer Answer

    Date: 11/11/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    My resolution was for either delivery of the product or a refund, and the product was delivered.



    Sincerely,



    Erik ***

  • Initial Complaint

    Date:27/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Red Rebel Armour and paid via Interac e-transfer on July 17, 2023, in the amount of $****** CAD.

    As the company has autodeposit configured for their Interact e-transfer email address, my payment was automatically deposited.

    That same day, I replied to the company’s order confirmation email to cancel my order and request a refund (something their cancellation and refund policies allows).

    The company confirmed the cancellation of my order, by email, on July 22, 2023, but did not refund my payment. Despite follow-up emails from me since then, the company has not refunded my payment.

    Business Response

    Date: 27/07/2023

    We have 14 days to issue the refund as per our refund policy states.

    We did notify the complaintant today about that as well. (July 27/23)

    We also mentioned the refund will be processed tomorrow or Monday.

    *** ****** *** ** ***** *****

    ************************************************

    Customer Answer

    Date: 27/07/2023

     

    Complaint: ********



    I am rejecting this response because: 

    I replied to the business seeking clarification on how they will process my refund, since the payment was sent by interac e-transfer. 

    I would like to keep my complaint open until I receive my refund.






    Sincerely,



    Phillip ********

    Customer Answer

    Date: 31/07/2023

    The business provided a refund today via interact e-transfer.

    I thank them for their cooperation and for resolving the issue.

    I am satisfied with the outcome and I wish to close this complaint.

Red Rebel Armour Inc. is NOT a BBB Accredited Business.

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