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Business Profile

Pizza

Pizza Hotline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Pizza Hotline's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pizza Hotline has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pizza Hotline

      Unit 5 - 823B Corydon Ave Winnipeg, MB R3M 0W6

    • Pizza Hotline

      3166 Portage Ave Winnipeg, MB R3K 0Y5

    • Pizza Hotline

      109-1100 Concordia Ave Winnipeg, MB R2K 4B8

    • Pizza Hotline

      674 Main St Winkler, MB R6W 1A3

    • Pizza Hotline

      Unit 6-B 20 Brandt St Steinbach, MB R5G 1Y2

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered pizza tonight from pizza hotline as we always do cause its my favorite place to order pizza from and this was the first time that we did not like it . There was something off about the sauce or the meat we cant figure it out but we couldn't eat the pizza due to the taste. It tasted really off like sour or something . I've never had any issues with there food before and we order weekly from there so I'm really disappointed with how our pizza tasted tonight. I'm not one to complain usually but 4 of us tried the pizza and we all said the same thing .

      Business Response

      Date: 27/11/2023

      Thank you for your feedback regarding your order, we very much appreciate it as we strive for excellence each and every time.

      We are sorry to hear that you did not enjoy our pizza on Sunday Nov 26th, in the future if there is ever an issue with your order please CALL US *** *** **** and one of our customer service reps with assist you in resolving the issue or email us at ************************

      We have placed a credit of $***** on your phone # ***------ to cover a future order. To access this credit, please call *** *** **** and place your order via our Call Center, please be certain to request the credit be applied on your order and the rep will be happy to do so. (the credit is Not available via our website)

      Thanks again for choosing Pizza Hotline!

      Customer Answer

      Date: 27/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      Jake *******

      Customer Answer

      Date: 28/11/2023

      Hi so when I call pizza hotline to order pizza today they said that there is no money credited to my number and even after I explained the situation they still state that there isn't anything showing on there end ...how can this get fixed so i can order and use my store credit?

      Business Response

      Date: 28/11/2023

      Hi There,

      Apologies, not certain why the credit was not showing on your file, I have personally confirmed it is there now. Sorry for the inconvenience. We Open at 11am and close at 1am Sun-Thur and 11am til 3am Fri & Sat.

      We look forward to your order.

       

      Thanks again for choosing Pizza Hotline

    • Initial Complaint

      Date:14/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just over a week ago (Nov 4th or 5th) I placed an order. The bill came out to 35$ or so. A driver I knew from before dropped off the product. Everything was great up to that point. I went to offer cash payment, thinking I was handing the driver a $50 bill when instead I gave him a $100 bill. He looked at me funny as I told him I only wanted about $8 change or so. Anyway I still did not realize what I handed him. Some hours later I went to the store hoping to pull out my $100 bill for groceries and realized the pizza error. This past week I sent the company 2 emails on their site...no answer. Help

      Business Response

      Date: 14/11/2022

      Thanks for reaching out to Pizza Hotline.

      We have records of all our orders, deliveries and drivers.

      We have confirmed with the owner or McPhillips and the driver who delivered and handled the transaction with said guest and after reviewing all records and cash-outs that there was no record of a $100 bill in this drivers order, not was this driver over by $50 plus dollars (which would have been the case ) if the driver received $100 bill and the guest provided a $50 tip.

      We are sorry to hear that this guest cannot account for these funds, however they were not provided to our driver.

      Thanks again for choosing Pizza Hotline

       

       

      Customer Answer

      Date: 22/11/2022

       
      Complaint: ********

      I am rejecting this response because:

      I know that I gave said driver the $100 bill.

      I am an organized person and generally keep good track of my finances.



      Sincerely,

      Mark *******

      Business Response

      Date: 22/11/2022

      We appreciate your concern, however we have performed a thorough investigation with the location, driver and owner for all delivery sales, and have confirmed no $100 bill was received from any of our drivers.

      Sorry we couldn't be of more assistance.

       

      Sincerely Pizza Hotline

    Pizza Hotline is NOT a BBB Accredited Business.

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