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Average of 2 Customer Reviews
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Review fromGord & Cheryl S
Date: 25/09/2024
5 starsGord & Cheryl S
Date: 25/09/2024
We just had our third bathroom renovated by Aqua-Tech. From our first visit to completion everything was done to perfection. Lee-Ellen was kind and patient as she guided us through the design process. Bill did the measuring, and advised us of what we could expect. Then the installers (Brian and Dustin) came and we were amazed at their attention to detail. They did a fabulous job. The job was completed on time and exceeded our expectations.
** ***** ****** ********* ***** ****. *** ***** ** ************* .
Aqua-Tech Pools Limited
Date: 27/09/2024
Thank you so much, Gord and Cheryl, for your wonderful review! We are thrilled to hear that your third bathroom renovation with Aqua-Tech exceeded your expectations. Lee-Ellen, Bill, Brian, and Dustin are all dedicated to providing top-quality service, and it’s fantastic to know that their attention to detail and care made a lasting impression. Your recommendation means the world to us, and we are so grateful for your continued trust in Aqua-Tech. Enjoy your beautiful new bathroom!
Best regards,
The Aqua-Tech TeamReview fromJamie N
Date: 13/08/2024
1 starJamie N
Date: 13/08/2024
**** ******** called them to fix a line in my pool and it looks like they did more damage to pool,
I was told it was *** to do a pressure test and when they were doneIi got a bill for $****, soon as they saw I was mad they offered to fix everything for $***** and would take off cost of pressure test if I went forward, *** **** **** **** ** **** **** *** ******* ***** **** **** **** *** **** ****** **** **** ** * *** **** **** ****
Aqua-Tech Pools Limited
Date: 14/08/2024
Thank you for sharing your feedback. We genuinely regret that your experience did not meet your expectations and want to address your concerns thoughtfully.
After reviewing your case with our team, we would like to clarify that the pricing for the complete leak location service was accurately quoted at $******* + taxes during our phone conversation. This was not just for a pressure test but for a comprehensive service. To prevent any misunderstandings, a detailed email confirmation was sent outlining all potential costs before the service was performed.
Following the inspection, a member of our team reached out with a quote for the necessary repairs, in line with our standard procedure.
We sincerely regret that the timing of these communications may have caused any confusion or mistrust.
At Aqua-Tech, transparency and clear communication are at the core of our values. We are committed to maintaining the integrity and trust that our customers place in us.
If you have any further questions or would like to discuss this matter further, please feel free to reach out directly.
We are here to assist you and ensure that every customer has a positive experience with our services.
Sincerely,
Kaitlyn
************ Concierge Service Supervisor
Aqua-Tech Pools Ltd.
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