We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Maintenance

Jacobucci

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:30/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25th, I requested Jesse to clean my eves, which he attended and completed. He identified an issue with my chimney and quoted a price of $***** to fix it. He advised he would return later that week with the material to complete. I paid him in cash for the eves cleaning and the chimney repair as I have not had any issues in the past with his work. I also discussed wanting to install gutter guards on the eves, which he indicated he could complete. He later provided photos of 2 options and I chose the option offered by ******. I e-transfered $****** for him to purchase the next day. I also checked online and confirmed that if ordered they would be delivered in about 10 days. I checked in store myself and knew they were only available online. I began following up with him on Aug 7th to confirm if he received the product, and when the job would be complete. He dodged my texts and calls and would not confirm the order, then apologized and gave me excuses that he would follow up the next day. On Aug 14th I requested an update if the order was received, and further requested if received that the order be returned to ****** and my money refunded, but nothing has been done or acknowledged. My last follow up call & text was Aug 17th, he promised me a call the next day, and once again failed to contact me. I am out $****** and have had to contact someone else to complete the service on my chimney, and would like my money refunded.

Jacobucci is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.