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Business Profile

Property Management

Pillar Property Management Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pillar Property Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:18/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Pillar refused to help maintain my property. They did not retrieve the keys from the tenants. I had to pay to get carpets cleaned, plumber to fix the toilet, cleaners to clean up all the mess, locksmith to change the locks.

      I feel like Pillar should be responsible for all these issues and should reimburse me for these expenses.

      * ** **** ** *** ***** ** *********** ** ** ***** ******* ******* ****** *** *** *** **** ** ***** **** *** **** ********* ** ******* 

      I want Pillar to take responsibility for what they did to me.

      * ** ** **** * ***** ** **** ** **** Kevin **** **** ******* *** **** **** *******  ** was supposed to evict the tenant who had not paid rent for 3 or more months. Aug 16, 2023 he said he has closed my account even though my contract is not done until Sept 2023. * ******* ** *** **** ******* ** *** *** **** ** **** **** *** *********.

      Today I had to file a police report for the squatter in my house after he was supposed to evict them.

      Today Aug 17, 2023 I had the police go to my property. I had to pay $****** to change the locks. Pillar should have covered is but they stopped all communication with me.

      ** *** **** ** ** ** ******* ******* ** **** *** **** ***** ******. ** ***** ** ** *******. * **** ***** ** ******* *** ****** ** ** ******* ** ***** **** ** *** * ***. **** **** ******* ** ***** ** *** ***** *** ********* *******.

      I want my money back. They made my situation worse mentally, physically and financially *** *** ******* * ** * ***** ****** ** ****** *** *** **** **** ***** 

      Business Response

      Date: 25/08/2023

      ***** ****** ** ****** ** **** ******* When it comes to repairs on any property we manage, we provide a quote that clients sign off on before work begins. The scope of the work was made very clear in the quote we provided to Laura. We were renovating the basement after mold was discovered due to excessive moisture in the basement. Our scope was to remove the mold present, clean, and make the necessary repairs to the drywall, flooring, baseboards, ect. We were not removing the source of the mold as it was not requested. 
      When it comes to the vacancy in the home, it was not done on purpose as Laura suggests. Here at Pillar we have a policy wherein we do NOT collect management fees during times of vacancy. This is done for two reasons. 1: To give owners confidence that we are always acting in their best interest. 2: incentivize employees to have the unit rented out as soon as possible. Market conditions can make renting certain units challenging, because of the state of the market, the condition of the home, etc., it attracts certain types of tenants. 
      Now as for ceasing communication with Laura and cancelling her management agreement, we can do that at any time, especially under these circumstances. Laura ****** was **** calling my office taking up all of my staffs time. Between the amount of **** calls and slander coming from Laura, we decided to terminate the agreement. 

       

      * ***** ** ****** ***** ** ***** ** ** ****** *** * ** ***** **** *** ***** *** *** ****** ** ** * ****** *** ** *** ******* ** *** ***** **** ** *** *** ***** ** ** ********* ****** ***** ** ** ***************************

      Business Response

      Date: 20/09/2023

      Please see my final response to the complaint from Laura *******

       

      Final response: Pillar did not refuse to help maintain her property. If we refused to do so, we would not have provided Laura with our maintenance services to address her concerns in the past. Laura ****** has been very happy with our services up until the incident that she filed her original complaint about. She left us a google review about our amazing service w**** * **** ******** ** ********* 

      *

      We could not retrieve the keys from the tenants as they abandoned the property and we have not heard from them since. 

       

      When it comes to the carpets getting cleaned, plumber fixing the toilet, and cleaners to clean up the mess as well as locksmith to change the locks. She did not mention if this was done during our time managing her property. If it was after we terminated her contract with us then we are in no way responsible for this. If she provides dates and times, it would be much easier to address this issue. 

       

      As of now Laura ****** is looking to place blame on someone other than herself for the situation she put herself in. In our experience here at Pillar this is often the case when landlords invest poorly. They place blame on the property managers for things that are out of our control, such as the current market conditions that are affecting the real-estate market in Winnipeg. 

       

      Regards,

       

      Jackson ****
      Director of Business Development
      Pillar Property Management

    Pillar Property Management Inc. is BBB Accredited.

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