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Business Profile

Security System Monitors

A.P.I. Alarm Inc.
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BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Carol J

    Date: 01/05/2025

    I phoned API Alarms to cancel their monitoring of our alarm system effective April 30th, 2025. When I said that was my intention the person who answered the phone immediately said I must email the company, which I did, again mentioning that service should end on April 30th. At no point in either the telephone conversation, or the automated response to my email, was I told I needed to give them 30 days notice. As a matter of fact, they never responded apart from an automated email. So of course on May 1st, the monthly charge was pulled from my account. While they may be correct that 30 days is required, could they not have mentioned it, so I would not begin with the new company and have overlap of payment. * **** **** ****** ******** **********

  • Meryn C

    Date: 18/06/2024

    Absolutely horrible company to deal with. They *** ******** **** ******* *** have been chasing us for money we never agreed to pay for years. T*** *** ** ******** ********* ** *** ******** ********** *** *** ** **** *** ** ******* ******* *** *** *********

  • Michelle C.

    Date: 15/12/2022

    ***** ******* ***** We are long term customers, in 2020 we decided to upgrade our system so we can get rid of our land line which we only had for our alarm. After the upgrade - they attached our billing to our previous account with an old email - new email was given. After a few months I emailed the company (who by the way is EXTREMELY hard to get a hold of - by phone or email) to ask where our bill was. Months later, I emailed the rep we dealt with - no reply- Finally 2 years later we get a paper copy in our mail saying we owe over $1100!!!!!! This is THEIR error - not our, and they keep sending me the same invoice WITH finance charges included. During the summer, we had issues with the connectors lining up on our front door and our alarm would go off frequently while we were out of town. When my husband called to ask them to fix this, the person told him to look at fixing our house, not the alarm!! No one came to fix this and we were pretty much going without an alarm ever since. I KEEP GETTING INVOICES WITH FINANCE CHARGES AND THREATS TO TAKE US TO THE COLLECTION AGENCY! We have never had issues like this. No one is replying - this paper invoice came in the spring - called, emailed - nothing is being resolved! I asked if they can discontinue our services as we are 100% dissatisfied, got a reply saying we are on contract until 2025 and would be charged for the remaining time!! Charged for what - aren't even using the ***** ** **** alarm. ** ******* **** ********** ***** * *** ***** *** ** ****** ******** Extremely hard to pay a bill - which I am paying..my current invoices. Previous invoices - no!!!! I want answers!!!!!!

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