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Business Profile

Storage Units

St. Anne's Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:19/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    St . Anne’s self storage I went there on Saturday and found all my mothers belongs cover in mouse feces and urine. When I made the employee aware of the situation he got a broom and swept up the droppings. I asked to be compensated for the damage done to the belongs. He said it was my fault that their storage facility is infested with rodents. I expect to be compensated for the damage done by the rodents.

    Customer Answer

    Date: 19/09/2022

    I’m requesting a refund of some of the $2240 I paid to have items safely stored. But it turns out the storage facility has rodent problem which caused damage to the items stored in their facility. 

    Business Response

    Date: 20/09/2022

    Good Morning,

    ** **** ******** the Rental Lease agreement that was explained and signed on the day the unit was rented to him. ** **** ** ******* * *** * it was explained and he had signed that we recommend every client to propped up everything off the floor and we are not responsible for any damage due to sweating of concrete, rodents, bugs etc. and it is his responsibility to take every precaution when storing his items to prevent any kind of damage listed above by using wrapping paper, bubble wrap, mattress, sofa and dust covers, moving blankets, foam wrap etc. that are offered at St Annes Self Storage.

    St Annes Self Storage has Ecolab in place for preventative, outside, inside the hallways of facility, as well in each individual unit. We removed the droppings from his unit once it was brought to our attention, and respectfully apologized, also just made him aware that we don't cover the contents while they are stored as he was mentioning he should be compensated, and we just mentioned that his mattress isn't protected without a mattress cover or blanket. The blanket that has the droppings can be washed as we removed the droppings. Everything else wasn't touched and not physically damaged when the employee left from the unit, and from what we can see in the pictures. it can be sanitized with household cleaner and water.

    **** ******** **** *. In order to accommodate our customers, we had provided him a climate control unit for a non-climate price for 1 year for the inconvenience of not having a non-climate control unit he wanted to go with. With that being said a refund will not be applied. 

St. Anne's Self Storage is NOT a BBB Accredited Business.

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